Quite some time back I had an issue with my email. The quick explanation is that I was getting emails that said somewhere along the lines of "Delivery notification failure" Vodafone then cut my broadband connection because according to them I was spamming people. A virus and malware scan later and all is good and I'm back on the net. Fast forward to last week. I check my email and lo and behold 100 emails with the same heading. Not wanting my connection cut again I took it upon myself to phone the technical help desk at Vodafone. What a mistake. I waited 45 minutes just to be answered by the switchboard and then directed to another operator which took another hour!! No problem she says we will just change your passwords and everything will be ok. NOT. Here is the short version of what happened next. Broadband connection cut. 4 more calls to the unhelpful desk at an average of 1.5 hours each. The unhelpful desk throwing their hands up and saying the problem must be at your end is there anything else we can help you with? 2 days with no internet and then I get a text message explaining that we have fixed the problem from our end .
I have been a Vodafone customer since the Ihug days. I have never been treated so badly. I am sorry for ranting in here. The only reason I am is because I know there is someone that works at Vodafone that pops in here every now and again. To him/her I would like to say this. Your customer service blows! It blows harder than a cyclone! Here is a suggestion. I am millimeters away from looking for a new ISP. Next time,if in fact there is a next time,if there is a problem with my account how about you contact me so that I can sort it out before you hit the disconnect button and force people into dealing with a call center that is about as much use as sky hook.
Here endeth my rant and I again apologise.
Admin....Feel free to delete this if it in any way offensive or against any rules. I had to have my say somewhere as no one at Vodafone would listen!!