[WXC/VFX] Clarity and quality of Xnet VFX

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RobLawson

1 post

Wannabe Geek

Topic # 15435 22-Aug-2007 20:27

I am looking at using satilite broadband through Rural inzone and voip with world exchange. This will be our only phone system as we live in the country. We have just built a new house.
Is this system sustainable for a family?
Is the clarity and quality of xnet vfx good enough?
Alot of the tecnichal stuff goes over my head, is there anyone around Dunedin who would be able to assist me in getting this system up and running?
e.g what type of hard ware and what type of broadband speeds would be applicable to my situation.

Some feed back from people using xnet VFX as their only phone system would be greatly appreciated.

Thank you.

[EDIT (RC): Please do not post your email address, people can contact you via PM]

Glazza

262 posts

Ultimate Geek
+1 received by user: 8

Trusted

Reply # 83418 22-Aug-2007 22:49

I gather you are outside of Kordia coverage?

I have never tried a VoIP device behind a Satelite connection, but I would image the high latency *could* cause you some issues.

We only have a VFX connection, no 'normal' phone line. Works fine, no issues with quality etc, however with any VoIP service, quality is pretty much in line with thwe quality of your internet connection. In saying this WxC will be the right people to work with, to get this working the best it possibly can.

wmoore

510 posts

Ultimate Geek

Reply # 83420 22-Aug-2007 22:59

Unison: I gather you are outside of Kordia coverage?

I have never tried a VoIP device behind a Satelite connection, but I would image the high latency *could* cause you some issues.

We only have a VFX connection, no 'normal' phone line. Works fine, no issues with quality etc, however with any VoIP service, quality is pretty much in line with thwe quality of your internet connection. In saying this WxC will be the right people to work with, to get this working the best it possibly can.

Yes just to echo what Unison has said. We now only use VFX for our main line and no real problems, even the wife can cope with
it. I notice that the basic speeds for inzone are 512 down and 128 up, which could maybe be a problem. Have a chat with WxC.

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

bjhoogs

183 posts

Master Geek

Reply # 83432 23-Aug-2007 02:19

they have plans up to 512/256 (at a price)
the important thing to remember is that a voip phone can only be as reliable as the internet connection, do you know anyone with an inzone connection that you can try it on first, ideally at a variety of times over a number of days or weeks.
Their FAQ says that VOIP will work which is a good sign, however it also says they planned to have their own VOIP by mid to late 2006, which isn't mentioned anywhere else on the web site, which is a bad sign. The FAQ also states that the sun causes "short outages" over several days twice a year at the equinoxes and sometimes at other times of the year. I suggest you find out how long "short" is because woosh phone taught me that a phone that works half the time is worse than none at all.

maverick

3594 posts

Uber Geek
+1 received by user: 79

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WorldxChange

Reply # 83444 23-Aug-2007 08:51

Hi Rob,

Thanks for the interest, first things and I will try not to get to technical as I'm sorry I generally have a habit of going to deep, can tell this when my Wifes eyes start glazing over at home

,

Now Satellite is probably the hardest of the access methods to get working to a satisfactory level with VOIP, now this is due to what they call latency or how much time it takes for the information to get from you to the satellite and back to us, VOIP products require this to be quite a small time for a quality voice connection, if you are browsing the internet you won't see any problem web pages load but it is not a "REAL TIME" application. What this means is that the box that converts the Packets of Data that come form the satellite into the Audio that you would hear in the phone have to arrive with in a certain time frame, if they don't then they will get dropped , missed lost etc so what this would mean is that you would start missing parts of the conversation and the quality could be sub standard which is something neither you or I would want, we can make certain adjustments in the boxes to try and deal with some delays but it really depends on how well the connection works.

Now since it is a satellite connection we don't have a way to see how this particular provider Inzone would preform so it is really hard to say if the service would work well for you or not, we know our service works really well with good access, we do have a few satellite customers and we see varying results some report really good a couple have had major problems all due to the Latency and quality of the Sat service, we are actually due to get a IPstar connection in here for testing shortly to see if we can try and improve setups top allow for the varying latency issues with the service so we may be able to improve things or should I say make it a little more consistent but this will require a bit of time and work on our side.

So really from a WorldxChange and VFX point of view we could not guarantee what quality you would get using the InZone Satellite service as it is impossible to say what their service quality will be like, the only way would be to try it I'm afraid Rob, appreciate that this isn't much of an answer but sorry the question can't be fully answered due to the unknowns.

Regards
Phil Moore
Operations Manager
WorldxChange Communications

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Bung

2712 posts

Uber Geek
+1 received by user: 438

Reply # 83448 23-Aug-2007 09:26

Now Satellite is probably the hardest of the access methods to get working to a satisfactory level with VOIP, now this is due to what they call latency or how much time it takes for the information to get from you to the satellite and back to us, VOIP products require this to be quite a small time for a quality voice connection,

What sort of latency does VOIP itself introduce now? Any satellite hop used up most of the acceptable range for PSTN toll calls so only 1 was used.