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283 posts

Ultimate Geek
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Topic # 154428 28-Oct-2014 02:28
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I signed up to a 24 month cable plan which included a T-Box, this was included due to signing up for 24 months instead of 12  I had to cancel the contract at 18 months due to moving.

From what I can see on the Vodafone website and what I was told on the phone, the ETC should be $199 since it is a single 24 month contract. Not two different congtracts  The t-box being supplied was due to the 24 month internet contract versus a 12 month contract. 

Vodafone have just sent me an account for ETC of $399 or 2x $199.50.

Can anyone clarify what is right before I call them up?

I am happy to pay $199, as stated before but not $399.

Thanks.

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4248 posts

Uber Geek
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  Reply # 1163286 28-Oct-2014 07:38
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The Early Termination Charge is $199 for UFC cable (12 month contract) PLUS $399 for cable/Sky (24 month contract).
The $399 charge is correct.
I feel your pain.




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283 posts

Ultimate Geek
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  Reply # 1163323 28-Oct-2014 09:44
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I didn't have sky though.  It was freeview only and offered to me for signing up to a 24 month internet contract. 

i.e I couldn't get it for free unless I signed my internet for 24 months. 

If what you are saying is the case, then I wouldn't have to pay the UFC fee as I am past 12 months.  (being 18 months in). 

When I originally called up to change onto the plan they told me there was an offer that if I sign up for 24 months instead of 12 months, I would get the t-box rental for free, no sky. 

No mention that the ETC would double by doing that.

The T-Box freeview rental is $15 a month and credited as part of the deal.  $399 / 15 would be 26.6 months worth of the rental charge. 




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  Reply # 1163326 28-Oct-2014 09:47
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mikerussellnz:

The T-Box freeview rental is $15 a month and credited as part of the deal.  $399 / 15 would be 26.6 months worth of the rental charge.



ETC of more than the total cost of the service for the contract term - seems a bit rough.




283 posts

Ultimate Geek
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  Reply # 1163353 28-Oct-2014 10:15
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Yes it is definitely a mistake. Called them and they credited the amount  ($200 credit, down to the $199 I expected).   

The usual termination fee is $199, but $399 would be $199.50 * 2.

The only place on the website I found reference to $399 was if the T-Box was not returned, but in this case it was.

Possibly just a mix up there maybe. 

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  Reply # 1163376 28-Oct-2014 10:23
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Sideface: The Early Termination Charge is $199 for UFC cable (12 month contract) PLUS $399 for cable/Sky (24 month contract).
The $399 charge is correct.
I feel your pain.


My comment applied to Sky TV, not Freeview

In January of this year I was charged an ET fee whilst under a 24-month cable Sky contract - listed as "ET fee T-Box $399" on the invoice.
I therefore decided to stay until the contract had expired.

[edit]  Crossed posts!





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Ultimate Geek
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  Reply # 1163377 28-Oct-2014 10:23
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Hmmm... I thought they waved the termination fee if you moved into area which couldn't be covered/serviced with the same contract? (unless of course you're actually moving to a location serviced by VF)

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