Rounding up in Vodafone Mobile Data Metering

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Rounding up in Vodafone Mobile Data Metering

tegraman

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#154549 31-Oct-2014 10:45

I noticed that Vodafone's metering of my data use was higher than was higher than was recorded on my phone, so did a little investigating.

I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes, whichever comes sooner. It's in the Terms and Conditions.

The 20 minutes is significant - If you are continuously connected to mobile data, there's 2160 20-minute periods in a month (that's a 30-day month). If you get rounded up 5kB on average, that's an extra 11MB of data on your bill per month that you did not actually use. If your data sessions frequently stop and start (It never defines what a 'data session' is), it could be a lot worse.

VF Australia only round in 1kB increments, which is 10 times better for users. Why is it 10kB in NZ?

Andib

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#1165644 31-Oct-2014 10:49

:O oh no 11MB or 500MB+, what ever will we do????

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johnr

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#1165657 31-Oct-2014 11:02

I suggest you go back and read my post on the Vodafone Community you have not quoted me correct

" I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes "

I advised it's rounded up to the nearest 10kb when the PDP context is dropped

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#1165658 31-Oct-2014 11:03

"I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes, whichever comes sooner. It's in the Terms and Conditions."

If Vodafone's mobile data allowance wasn't so pathetically small, this would not matter.

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networkn

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#1165663 31-Oct-2014 11:06

Sideface: "I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes, whichever comes sooner. It's in the Terms and Conditions."

If Vodafone's mobile data allowance wasn't so pathetically small, this would not matter.

HAHA what? I get 3.5GB a month, how much would you like? 100GB to be used on your 16GB Smartphone? Get real.

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#1165666 31-Oct-2014 11:13

networkn:
Sideface: "I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes, whichever comes sooner. It's in the Terms and Conditions."

If Vodafone's mobile data allowance wasn't so pathetically small, this would not matter.

HAHA what? I get 3.5GB a month, how much would you like? 100GB to be used on your 16GB Smartphone? Get real.

THE OP did not specify his data allowance.

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Andib

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#1165668 31-Oct-2014 11:18

Even the $19 prepay pack comes with 500MB and that only goes up the higher the plan you're on. This is hardly going to make a dent in that.

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johnr

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#1165683 31-Oct-2014 11:30

Sideface: "I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes, whichever comes sooner. It's in the Terms and Conditions."

If Vodafone's mobile data allowance wasn't so pathetically small, this would not matter.

Customers have the choice of getting larger data bundles so I am not sure how this post adds any value to the thread

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tegraman

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#1165743 31-Oct-2014 12:05

johnr: I suggest you go back and read my post on the Vodafone Community you have not quoted me correct

" I discovered that VF round up your usage to the nearest 10kB at the end of each 'data session' or every 20 minutes "

I advised it's rounded up to the nearest 10kb when the PDP context is dropped

It's not a quote from you, it's a quote from the Vodafone terms and conditions - or are you saying that VF are not abiding by their own Ts and Cs?

And yes, metering 11MB that I didn't actually use is significant if is pushes me over the cap - Then I have no data until I pay for a $6 or $12 'data boost'

tegraman

11 posts

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#1169749 6-Nov-2014 09:10

An update: As times goes on, the gap widens beyond what can be explained by the 20 minute round-ups. This makes me wonder: How often is the "PDP Context" dropped? Every time my connection switches to a different cell site (e.g. as I drive through town)?
Every time the data connection drops in a marginal reception area?
Every time the signal switches between 3G and 3.5G (i.e. "3G" and "H" signal indicators; This happens a lot on my phone)?
Any other times?

If some of these are correct, the total round-up could be a lot more than 11 MB.

NonprayingMantis

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#1169752 6-Nov-2014 09:17

Optus (in Australia) used to round up in 1MB increments!