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corksta

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#154630 3-Nov-2014 10:56
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Hoping this can be answered by a Vodafone employee.

Currently I have UFB and Vodafone TV in Takapuna, Auckland. I submitted a request to move house about three months ago. We're moving to a brand new subdivision in Riverhead, Auckland; fibre is laid it's all set to go. At the time when you searched for the address to see what services are available it wasn't able to find it.

I had a phone call a couple days after submitting the request to say they couldn't find the address (new roads have been built), then I gave them the lot DP number and they said I'd hear back again soon.

I've heard nothing since which doesn't matter too much as our move date was being pushed back, but now we'll be in there in about two weeks.

Since then the new address has become searchable across the ISPs although I don't know how accurate it is. Vodafone says ADSL only, Spark nothing, Orcon, Snap & BigPipe say UFB is available.

So I just need to know if I can continue service with Vodafone or if I need to make plans to switch provider.






2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

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konfusd
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  #1167448 3-Nov-2014 11:10
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Check the map on Chorus' website, from experience that's the most reliable for fibre (where Chorus is the LFC of course). If you have the SAM ID that will help with the transfer process too.




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


NikT
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  #1167559 3-Nov-2014 12:44
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Chorus map is definitely worth looking at as a first port of call. Failing that, PM me the address and I'll run a prequalification check to confirm.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


 
 
 
 


corksta

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  #1167629 3-Nov-2014 13:57
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I've checked the Chorus map many times in the past. It's blank, shows UFB isn't available at all. However I'm guessing that'll be because the area used to be orchards and farms, now it's housing and streets. I know that it's available because It's a fibre-only subdivision.

PM sent.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


Aredwood
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  #1168116 4-Nov-2014 01:11

When UFB became available in my street. The Orcon, Snap, Slingshot websites said it was available before the Chorus website did. Don't recall checking the Vodafone site at the time. Just wait for the above prequal. It is just to do with how quickly each company updates their website. Also AFAIK there are different divisions within Chorus that maintain their master database that says what is available where. And the division that maintains the network capability map.





corksta

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  #1168808 4-Nov-2014 20:23
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Everything has been sorted thanks to Nik's help.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


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