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qyiet

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#154632 3-Nov-2014 11:07
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I currently have a DSL connection to VF with a static IP, but fibre has finally gone live in my street so I want to move to that.

The sales people seem to think it was completely impossible to get a static IP on fibre at all with any provider (clearly false, possibly true for VF residential connections).   And were unable to tell me if the IP address I would get was a public IP or behind carrier grade NAT.

Can anyone confirm what the story is with IP addressing on VF UFB connections?  The VF sales guy was going to call me back in 30 min 150mins ago.




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ckc

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  #1167460 3-Nov-2014 11:21
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The Vodafone Internet pack can be added to any Vodafone broadband plan and includes premium support, a domain name, additional webspace, extra email addresses and a static IP.


https://www.vodafone.co.nz/broadband/internet-pack/

Seems pretty unequivocal. $20/mo is pretty expensive though.

qyiet

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  #1167464 3-Nov-2014 11:28
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ckc:
The Vodafone Internet pack can be added to any Vodafone broadband plan and includes premium support, a domain name, additional webspace, extra email addresses and a static IP.


https://www.vodafone.co.nz/broadband/internet-pack/

Seems pretty unequivocal. $20/mo is pretty expensive though.
It does, and it would move the VF UFF package from ahead of the competition, on pricing to 'middle of the pack'.

I was told by both the regular sales person and their manager that a static IP wasn't possible, so this may only apply to their "standard broadband" not the "ultrafast broadband".




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NikT
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  #1167466 3-Nov-2014 11:34
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The Internet Pack is only for ADSL and VDSL. Static IPs are free and standard on cable, and currently not available at all on fibre. Sorry about that one. There was previously a workaround, but it's a bit messy, so not an option at present. The product managers are aware of the demand for the feature and hope to have it implemented in the future, although that may take a while as it will need to be tested and deployed across Northpower/UFF/Enable/our two different types of Chorus fibre connections.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


ckc

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  #1167467 3-Nov-2014 11:34
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Did you point out it says "any Vodafone broadband plan"? I don't trust what I'm told now, just what I read. At least if I've read it I can point it out to the people trying to tell me different that someone with authority has authorised this to go live on the internet. :P

NikT
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  #1167469 3-Nov-2014 11:38
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ckc: Did you point out it says "any Vodafone broadband plan"? I don't trust what I'm told now, just what I read. At least if I've read it I can point it out to the people trying to tell me different that someone with authority has authorised this to go live on the internet. :P


I've asked the web team to update the page to clarify that it's not available for fibre/not necessary on cable. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


ckc

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  #1167489 3-Nov-2014 11:40
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NikT:
ckc: Did you point out it says "any Vodafone broadband plan"? I don't trust what I'm told now, just what I read. At least if I've read it I can point it out to the people trying to tell me different that someone with authority has authorised this to go live on the internet. :P


I've asked the web team to update the page to clarify that it's not available for fibre/not necessary on cable. :)


Now that's service! :P

qyiet

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  #1167490 3-Nov-2014 11:41
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NikT:  The product managers are aware of the demand for the feature and hope to have it implemented in the future, although that may take a while

Are there current UFB connections with 'real' public IP address, or are they private IPs behind some type of CG:NAT?




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NikT
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  #1167497 3-Nov-2014 11:49
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qyiet:
NikT:  The product managers are aware of the demand for the feature and hope to have it implemented in the future, although that may take a while

Are there current UFB connections with 'real' public IP address, or are they private IPs behind some type of CG:NAT?


Fibre accounts are assigned real (dynamic) IPs. AFAIK Vodafone does not use CGNAT for any access method (xDSL/fibre/cable).




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


qyiet

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  #1167505 3-Nov-2014 11:56
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NikT:  Fibre accounts are assigned real (dynamic) IPs. AFAIK Vodafone does not use CGNAT for on any access method (xDSL/fibre/cable).


Thanks, for reference you just outperformed the telephone sales team by over 2 hours, despite having a slower medium to communicate through.




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NikT
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  #1167514 3-Nov-2014 12:05
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qyiet:
NikT:  Fibre accounts are assigned real (dynamic) IPs. AFAIK Vodafone does not use CGNAT for on any access method (xDSL/fibre/cable).


Thanks, for reference you just outperformed the telephone sales team by over 2 hours, despite having a slower medium to communicate through.


One is always glad to be of service. :)

I wouldn't expect sales to know too much about CGNAT simply because it's not something we use, they'll likely be waiting on a response from second level tech support. I am glad to hear they're across the lack of statics on fibre, though, as that was a bit of a bugbear a few months back when confirmation on the feature's availability was still up in the air (See previous comment re: workaround).

We previously provisioned Chorus fibre connections in two different systems, and now use a single one, so the IP pools will most likely vary depending on which of these two setups a given customer has. New fibre connections (As well as all Enable/UFF/Northpower connections) will all be set up in the single system used for cable and fibre vs. the other used for xDSL.

Any other questions, let me know.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


qyiet

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  #1168278 4-Nov-2014 09:57
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NikT:
qyiet:Thanks, for reference you just outperformed the telephone sales team by over 2 hours.



That's just slipped to over 24 hours and still no call back.   This is about the 4th time in the past 12 months the phone support team has promised to call me back on stuff and not managed it.  Someone needs to take them and beat them with a stick while shouting "If you promise to call the customer back you MUST call the customer back".




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