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fizzychicken

290 posts

Ultimate Geek


#154649 3-Nov-2014 15:57
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TLDR; experience of going over your plan on $19 is unnecessarily poor IMO. Too lazy to do anything about it/first-world problem.

So my $19 prepay plan ran out of data 2 days early (I pretty much only use data, dont text/call much) and I got a text message saying that I was out of data and my plan would renew on the night of 2/11, and that I could buy 300MB for $6.
No mention of facing potential charges or anything (which to be honest I should have anticipated...it's probably in some user agreement I signed next to how vodafone are going to molest me when I'm sleeping) so I was duly charged for whatever it was I was doing on my phone when I mistakenly thought I was on wifi at home.



It is not buckets of cash, I can easily afford it, I just wondered why the difference in price/MB considering there is no mention of 'un-billed' data like I see on my Orcon bill. I have trawled the VF website but cant find anything on it anywhere.
It also miffed me that I was prompted to pay $6 for an add-on and such a thing isn't automatically applied if I accumulate $6 of additional data (kind of how other pre pay systems tend to work...transport touch cards etc)...it just seems to me to be a punishment for going over that at no point encourages additional purchases. I had over $20 on my account prior to these charges and I was not warned that additional charges had taken me below the amount needed to renew my plan...yet another poor thing. so my plan was not renewed automatically and I very nearly started racking up more charges for texts. these all seem like very simple things to me which could have been avoided and have only resulted in a poor customer experience.

Oh well, rant over, I don't use my phone enough to require immediate change, but I am annoyed enough to rant about it online. the situation will no doubt alter my perception of vodafone NZ, if anything additional annoys me I will no doubt be changing. sigh. 





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johnr
19282 posts

Uber Geek
Inactive user


  #1167766 3-Nov-2014 16:15
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The data wheel in the mobile App advises of the data rate when data bundle is used up, You know Vodafone offer a ' PrepayData ' base plan that offers data bundles that last 1 , 3 or 6 months?

Inphinity
2578 posts

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  #1167769 3-Nov-2014 16:17
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I may be looking at the wrong plan, but VF's site has the following for the $19 prepay plan:

 

     

  • There is no casual data on this Plan. To keep using Data after your allocation has been exhausted you will need to purchase a Boost or wait for your plan to renew to keep using data

So if that is the plan you're on I would expect it to just not work instead of charge overage?


In regards to automatically billing you a new pack, I don't believe other providers do this either, but Spark for example have their casual data at $1/day for 10MB. I'm confused in your billing above how 10.97MB was $5.47 but 23.55MB was $2.29.

 
 
 
 


johnr
19282 posts

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Inactive user


  #1167771 3-Nov-2014 16:20
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Inphinity: I may be looking at the wrong plan, but VF's site has the following for the $19 prepay plan:



  • There is no casual data on this Plan. To keep using Data after your allocation has been exhausted you will need to purchase a Boost or wait for your plan to renew to keep using data



So if that is the plan you're on I would expect it to just not work instead of charge overage?


In regards to automatically billing you a new pack, I don't believe other providers do this either, but Spark for example have their casual data at $1/day for 10MB. I'm confused in your billing above how 10.97MB was $5.47 but 23.55MB was $2.29.


More than one $19 addon one is for the older ' Prepay_Smart ' or the newer ' Prepay '

chewster
124 posts

Master Geek

Trusted

  #1168246 4-Nov-2014 09:21
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I suspect you're on one of the retired Prepay_Smart bundles here:
http://www.vodafone.co.nz/support/mobile-plans/retired/prepay-smart/

Would be worth switching to the newer Prepay $19 deal:
http://www.vodafone.co.nz/prepay/

Also note that the new Prepay $19 has casual rate data disabled so when you run out of initial 500MB pack data, usage stops until a new data addon starts. Completely solves additional data charges.




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