Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


NZBJH

15 posts

Geek


#15486 25-Aug-2007 10:51
Send private message

Just a heads up for cable users.  Last weekend was the end of my data month, and I noticed a had a whole lot of data cap left and went downloading (10GB or so).  However, lo and behold on Monday, the first day of the new month, it said I downloaded 10GB in one hour (abour 11am-midday).

I raised this with Telstra Clear support who replied as follows:

"Thank you for contacting us and bringing this to our attention. There was an issue with the usage meter on the 19th and as you mentioned it failed to show data used on that day, rather it added this usage to day following. In your case this was to the next billing cycle and accrued on this months cap. Unfortunately we cant remove this usage, what I can do is give you a reference number and you can refer this to a customer service agent if you do get charged for over usage this month."

So if you have your billing period around this date, you might want to check you haven't been affected.

Cheers,

NZBJH

Create new topic
kingjj
1728 posts

Uber Geek

ID Verified
Trusted

  #83751 25-Aug-2007 11:36
Send private message

That explains a lot, thanks! And here I was having a go at my flat mates from racking up several gigs in the space of an hour :P

Cheers



EvilSteve
232 posts

Master Geek


  #83920 27-Aug-2007 08:19
Send private message

Are telstra clear using some kind of 18 day billing cycle that i dont know about?
my usage meter is saying my billing starts on the 9th of this month and then finished
yesterday and started fresh today.

on the usage meter i can select 09 aug - today or the 27th aug - today,is this the same problem as above
or am i an anomoly?

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.