vodafone prepay sucks.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › vodafone prepay sucks.

ilovemusic

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#154912 12-Nov-2014 16:07

just tried to change grand dads new prepay from $19/mth to pay as you go but it appears you can't do prepay without a monthly fee, the cheapest option is now $9/mth.

not a lot but plenty for a pensioner who barely uses his phone.

vodafone sucks.

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#1173679 12-Nov-2014 16:14

You're not forced to use Vodafone. Suggest rather than complaining you exercise your right as a consumer to choose another provider.

deadlyllama

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#1173684 12-Nov-2014 16:18

Wow. American-style prepay! I used to buy Verizon "prepay" phones for app testing, they charged $30/mo minimum for the privilege. Prepay was to them "no term contract."

Batman

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#1173727 12-Nov-2014 17:42

Use skinny

sbiddle

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#1173773 12-Nov-2014 19:12

If you buy a new SIM you have a choice of plans incl the casual rate. Once you're on one of the current prepay $9/$19/$29 plans you're unable to move to a casual plan.

grant_k

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#1173778 12-Nov-2014 19:21

sbiddle: If you buy a new SIM you have a choice of plans incl the casual rate. Once you're on one of the current prepay $9/$19/$29 plans you're unable to move to a casual plan.

I have to agree with the OP that Voda's insistence on such inflexible terms does suck, and there doesn't seem to be any good reason for it.

With 2degrees you can opt in and out of the various Value Packs or Combos at will, and revert to Casual rates any time you like.

Vodafone used to offer similar flexibility but it looks like they are now trying to make it unreasonably difficult for customers to change their plan. Vote with your feet and take your business elsewhere.

saeran

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#1173799 12-Nov-2014 20:03

That's very strange. I suggest you buy a new Vodafone SIM or look at moving elsewhere. Skinny & 2degrees are cheaper for casual use.

Very weird how Vodafone don't let you ditch those term-less plans. It's almost like they're asking for you to move away. That's not the way to treat a loyal customer, forcing them to stick with a term-less plan.

mattbush

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#1173801 12-Nov-2014 20:05

ilovemusic: just tried to change grand dads new prepay from $19/mth to pay as you go but it appears you can't do prepay without a monthly fee, the cheapest option is now $9/mth.

not a lot but plenty for a pensioner who barely uses his phone.

vodafone sucks.

I would recommend Skinny...and they use Spark network.

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Shoes2468

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#1173826 12-Nov-2014 20:51

mattbush:
ilovemusic: just tried to change grand dads new prepay from $19/mth to pay as you go but it appears you can't do prepay without a monthly fee, the cheapest option is now $9/mth.

not a lot but plenty for a pensioner who barely uses his phone.

vodafone sucks.

I would recommend Skinny...and they use Spark network.

providing your granddads phone is compatible with sparks network, which I'm guessing it's probably not if you are going to be changing to casual rates. A better option might be 2degrees as they run similar frequencies, that it's if he didn't buy a locked phone.

ilovemusic

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#1173832 12-Nov-2014 21:02

sbiddle: If you buy a new SIM you have a choice of plans incl the casual rate. Once you're on one of the current prepay $9/$19/$29 plans you're unable to move to a casual plan.

casual rates weren't an option when initially setting up, the only choices were 9/19/29

problem solved thanks to member johnr.

big ups !

can a mod strike out 'sucks' from thread title ?

:)

Handsomedan

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#1175303 13-Nov-2014 16:39

Sounds like a cop-out, but pre-paid isn't by definition, a no=plan option.

It's simply pay in advance.

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shrub

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#1175334 13-Nov-2014 17:08

good timing for this thread i just purchased a gps tracker and a vodafone prepay sim. Im currently on hold 20 mins as the only options given when u call 777 to setup a new sim is for the $9 and $19 plans..... Ive been able to go online and setup my vodafone so i can topup but there is no options on there to not have a plan. Did i just waste $5 on a sim?

MikeB4

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#1175338 13-Nov-2014 17:12

I have found Pre Pay in general a pain from all Telco's , I switched to On Account some time back and its pain free.

shrub

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#1175361 13-Nov-2014 17:36

47 mins on hold to activate the sim due to the fact there is not an option to have no plan. SORT IT OUT.

sbiddle

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#1175381 13-Nov-2014 18:48

shrub: 47 mins on hold to activate the sim due to the fact there is not an option to have no plan. SORT IT OUT.

Vodafone don't offer "no plan" options for prepay now - staying on hold isn't going to sort anything out. If you want that you'll need to move to another provider.

Andib

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#1175383 13-Nov-2014 18:57

shrub: 47 mins on hold to activate the sim due to the fact there is not an option to have no plan. SORT IT OUT.

Simply Calling 777 will activate the sim. Speaking to someone isn't going to change the option of not having a casual rate plan.

Once a prepay plan is grandfathered there is no way for you or any CSR to put you on it.

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