[WXC/VFX] New Modem/Router; VFX not working (sort of)

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E3xtc

773 posts

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#155956 14-Nov-2014 12:26

So my previous router was in dire need to being replaced so I have done so, and plugged it in and got it up and running last night. I tested the phone to see if there was a dial tone which there was, so thought all was good.
However when calling the phone it goes straight to voicemail and when calling from the phone the person who is being called cannot hear anything.

I have powered off/on the ATA, which made no difference. Any ideas? Does this sound like a rule that I have enabled or not enabled as the case may be?

Sideface

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#1175779 14-Nov-2014 13:03

Insufficient data

Which router?
What type of internet and phone connection?

Sideface

E3xtc

773 posts

Ultimate Geek

#1175792 14-Nov-2014 13:10

Everything is through WxC; internet (Fusion) and phone(VFX), so data should be fine :)
Router is a Netcomm NF8AC

sbiddle

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#1175793 14-Nov-2014 13:12

Have you disabled the SIP ALG? It's the first step on any router these days if you want to use VoIP.

E3xtc

773 posts

Ultimate Geek

#1175798 14-Nov-2014 13:20

gulp - umm SIP ALG?? nope - totally missed that...just untick the Enable SIP checkbox I presume.
Thanks!

E3xtc

773 posts

Ultimate Geek

#1177101 17-Nov-2014 07:29

Well that was weird - so the SIP ALG was turned off, and I had a NAT for 5060 through to the ATA...but still no luck. We (WxC and I) reset the ATA - no joy. Then WxC changed the port for the VoIP traffic - all sorted. Very weird indeed. Anyhow alls well that ends well. *shrug* :)
Still have to love the helpdesk for WxC; no escalation, just resolutions! woot woot!

sbiddle

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#1177104 17-Nov-2014 07:49

I've had a NF8AC on my desk that I've been playing with for a few weeks. I'll have to try and replicate the issue and log a fault with Netcomm if I can see it doing anything strange.