Hi

I want to check what the policy is for charging for the first month of service. If I signed up for residential VoIP on Oct 29, should I pay a full month for October, or should I just pay for the 2-3 days since I signed up?

The person I just talked to insisted that billing was "by calendar month" so I would be charged the full month for October. I eventually argued that this was unfair and got a refund (there were other issues too), but she still insisted it was the policy to charge a full month.

However, when I checked the T&Cs, fully expecting see this unfair policy enshrined in the small print, I found that she was wrong, at least according to my reading. I should have only been charged from Oct 29, not the whole month.

15. Our Services are offered on a calendar month basis. We will invoice you for fixed recurring charges monthly in advance on the first of the month. Your first invoice will include a part month charge from the date our Services are activated to the end of that month along with any installation or one off charges. Usage charges, such as phone calls or data are charged in arrears. Our charges are inclusive of GST unless stated otherwise. We will not be bound by clerical errors or omissions whether in computation or otherwise and accounts shall be subject to correction.

So, what is the actual policy? And why was she so insistent that "by calendar month" meant a full month?

As for why I was calling up for a refund, there were several issues (e.g. forgetting to provision my old number) that meant my service didn't actually work until today. All issues have been resolved now, but I got really annoyed having to argue against being charged for a full month in October when I was already annoyed at losing my phone line for over two weeks.

Cheers
Rich