consumer.org.nz infusionsoft email links don't work on Vodafone

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jlittle

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#156011 16-Nov-2014 13:44

Hi

I get emails from consumer magazine. The links in them do not work, Firefox says "Connecting..." for a few minutes, then gives the new tab page. On my Spark-connected phone if the wi-fi is on (and thus working through Vodafone) they sit indefinitely with the progress bar taking two steps, with wi-fi off (and so using Spark) they work fine. I called consumer magazine some months ago, and they said it was a Vodafone issue.

The URLs begin fw135.infusionsoft.com, for example
https://fw135.infusionsoft.com/app/linkClick/17415/93c978484e894bc4/8852245/2f6a858da7161e18

FWIW (and I don't know what it may be worth) nslookup fw135.infusionsoft.com says
Non-authoritative answer:
Name: fw135.infusionsoft.com
Address: 208.76.26.56

and I can ping fw135.infusionsoft.com. Any ideas?

Regards, John Little

Regards, John Little

johnr

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#1176785 16-Nov-2014 13:52

If you try another browser does the same issue happen?

jlittle

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#1176802 16-Nov-2014 15:26

johnr: If you try another browser does the same issue happen?

Yes. I normally use firefox on *buntus, and my browser on my phone is firefox, but I get the same with chrome on my phone, and chrome on Windows 7.

What happens if you try to go to fw135.infusionsoft.com? Do you get an Infusionsoft log in screen?

Regards, and thanks for your attention, John Little

Regards, John Little

ckc

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#1176808 16-Nov-2014 15:52

Works for me on VF.

teamyoyo

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#1176824 16-Nov-2014 16:17

Works here though it did take a while to load. cable chch. checked your DNS settings are right? Maybe a quick trace root as well.

You don't choose a book by its cover but it does determine which ones you read.

jlittle

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#1177497 17-Nov-2014 17:44

teamyoyo: Works here though it did take a while to load. cable chch. checked your DNS settings are right? Maybe a quick trace root as well.

The router is set to get the DNS server settings from the WAN interface, PPPoA, and the ones it reports are those on the Vodafone website anyway, 203.109.129.67 and .68.

Here's the traceroute:

traceroute to fw135.infusionsoft.com (208.76.26.56), 30 hops max, 60 byte packets

1 TP-LINK.Home (192.168.1.1) 0.487 ms 0.655 ms 0.786 ms

2 be2-100.bras1ftc.akl.vf.net.nz (203.109.129.37) 30.501 ms 31.601 ms 32.102 ms

3 be5-100.ppnzftc01.akl.vf.net.nz (203.109.129.38) 33.591 ms 34.711 ms 34.908 ms

4 be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.226) 36.641 ms 36.732 ms 37.264 ms

5 be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.225) 37.783 ms 39.195 ms 38.881 ms

6 38.88.197.206 (38.88.197.206) 166.149 ms 155.143 ms 156.176 ms

7 te0-2-0-31.ccr21.lax04.atlas.cogentco.com (38.88.197.205) 163.403 ms 161.392 ms 164.304 ms

8 be2017.ccr22.lax01.atlas.cogentco.com (154.54.0.238) 161.306 ms 161.216 ms 162.770 ms

9 be2331.ccr22.phx02.atlas.cogentco.com (154.54.30.194) 176.000 ms 178.383 ms 179.123 ms

10 38.104.116.126 (38.104.116.126) 172.633 ms 172.691 ms 173.668 ms

11 border1.po1-bbnet1.phx008.pnap.net (69.25.168.72) 176.299 ms border2.po1-bbnet1.phx008.pnap.net (69.25.168.9) 166.912 ms 165.604 ms

12 mn168test.infusionsoft.com (208.76.26.56) 166.117 ms 168.063 ms 169.703 ms

However, as the ping to fw135.infusionsoft.com works fine, I don't suppose there's anything wrong with the routing.

Regards, John Little