Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


cokemaster

Exited
4937 posts

Uber Geek
+1 received by user: 1089

Retired Mod
Trusted
Lifetime subscriber

#15674 2-Sep-2007 21:40
Send private message

Has anyone been having issues receiving invoices from Vodafone this year? I've had no end of trouble receiving paper bills from them despite calling them many many times.

They've resent some which have had some mixed results, and I get the odd vodafone promotional material too (which comes without issues). Furthermore on at one occasion they've charged me $5 for a bill reprint (perhaps this last billing cycle too) for bills that never arrived. I've spoken to them and they've agreed to waive the charge however subsequent bills haven't arrived.

Any recommendations, except to look at getting a P O Box and seeing if they arrive there?

Other letters have arrived without any issues, including power, water, competing telcos, personal letters... everything but vodafone bills.





webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
JAMMAN2110
872 posts

Ultimate Geek
+1 received by user: 4

Trusted

#84960 2-Sep-2007 21:42
Send private message

All the more reason to go prepaid..



cokemaster

Exited
4937 posts

Uber Geek
+1 received by user: 1089

Retired Mod
Trusted
Lifetime subscriber

  #84961 2-Sep-2007 21:49
Send private message

To be honest, I've been considering it, either that or porting the number over to Telecom - however that (and the reasons surrounding it) will be out of scope of this thread.




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


cranz
675 posts

Ultimate Geek

Trusted

  #84963 2-Sep-2007 22:28

Make sure they have the correct post code listed, I've had numerous issues with other companies and invoices where they had the wrong postcode in their 'automated' systems.. specially with the codes recently changing in Auckland.

Milford, Auckland is not Milford Sounds :P



ninjabear
460 posts

Ultimate Geek
Inactive user


  #84964 2-Sep-2007 22:31
Send private message

haven't received 1 Bill this year.

When I checked my address two months ago.They wrote my address palmerston north under australia.I changed it but still haven't received any bill at all

Doesn't matter though as I just check the statement online

mikal
172 posts

Master Geek


  #84969 2-Sep-2007 22:42
Send private message

ninjabear double check again you may have had an amateur csr who didn't actually change it.

rscole86
4999 posts

Uber Geek
+1 received by user: 462

Moderator
Trusted
Lifetime subscriber

  #84970 2-Sep-2007 22:58
Send private message

Genesis energy isnt much better.

I had a PO Box in Newlands, Wellington.

The CSR heard New Lynn, and thought Wellington sounded like Auckland.

We wernt getting any bills for months, even after making repeated phone calls. The first mail we got from them was a disconnection notice! We had three days to pay three months worth of power bills, even though it had been arranged that we did not have to pay until we acutally got a statement later next week!

No problems with VFNZ, when I had an account that is Tongue out


 
 
 
 

Shop now for Dyson appliances (affiliate link).
mike
307 posts

Ultimate Geek
+1 received by user: 20

Trusted

  #84977 3-Sep-2007 00:27
Send private message

Phone 777 and request your bills be emailed (pdf).





alasta
6888 posts

Uber Geek
+1 received by user: 3362

Trusted
Subscriber

#84995 3-Sep-2007 07:59
Send private message

I have spent the last two months trying to get a direct debit form from Telecom and every time I ask for it they confirm that it has been sent to the address that I have requested, but I never receive it. Strangely I never have any problems receiving their bills. It seems to be that someone is pushing a button on their computer to send the form out, but the computer is not sending the message down the line.

riahon
946 posts

Ultimate Geek
+1 received by user: 90


  #84999 3-Sep-2007 08:25
Send private message

alasta: I have spent the last two months trying to get a direct debit form from Telecom and every time I ask for it they confirm that it has been sent to the address that I have requested, but I never receive it. Strangely I never have any problems receiving their bills. It seems to be that someone is pushing a button on their computer to send the form out, but the computer is not sending the message down the line.


Its available online from their website.

alasta
6888 posts

Uber Geek
+1 received by user: 3362

Trusted
Subscriber

  #85000 3-Sep-2007 08:27
Send private message

riahon: Its available online from their website.


Just downloaded it now - thanks for that.

freitasm
BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#85002 3-Sep-2007 08:31
Send private message

I get my Vodafone bills over e-mail.




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 


 
 
 

Shop on-line at New World now for your groceries (affiliate link).
Zimsar10
210 posts

Master Geek
Inactive user


  #85033 3-Sep-2007 10:44
Send private message

I have never had any trouble receiving my bill from Vodafone. However, I didn't know you get your bill via email, so to save some trees, I will request this today. Cool

simon14
1889 posts

Uber Geek
+1 received by user: 44

Trusted

  #85036 3-Sep-2007 10:47
Send private message

I would rather get my Vodafone bill over email.

Late last year and earlier this year, for about 3 months in a row, i didn't get my bill. I had to keep requesting a copy be sent out. After about 3 months they started coming in again no problem.

ajobbins
5053 posts

Uber Geek
+1 received by user: 1279

Trusted

  #85059 3-Sep-2007 11:43
Send private message

Havent had any issues recieving mine to my PO Box here in Wellington other than a 10 day delay in recieving it (With only 1 additional day than ususal to pay) when the billing system changeover period happened.

Didn't know you could get them by email, will call them now and arrange this. I wish Telecom would do this too. I currently use Bill Online but PDF would be much better.

ajobbins
5053 posts

Uber Geek
+1 received by user: 1279

Trusted

  #85062 3-Sep-2007 11:56
Send private message

Just rang Vodafone to request bills be sent by email and was informed by the first CSR I spoke to that this can only be done as a one-off and they still send out a paper bill.

I called back and spoke to someone different, who did not know so asked his supervisor who said that they used to do it but don't anymore as you can view your account online. Pity my MYA has been broken since the billing system upgrade and even though I have logged at least 4 support tickets about the issue it remains unresolved.

I guess i'll just have to go on killing trees.

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.