VF VDSL IP changing daily

Forums › One New Zealand (including Vodafone, WxC, Farmside) › VF VDSL IP changing daily

kerryland

67 posts

Master Geek

#157297 26-Nov-2014 21:34

Hi Folks,

My VF VDSL IP address changes rather more regularly than I think is reasonable. I'm having a long running discussion with them about this, but it isn't going anywhere fast.

I'm not looking for a static IP, but one that doesn't change daily would be nice.

Are others experiencing anything similar?

Thanks
Kerry

PS: Here's my audit of IP address changes:

Wed Oct 29 18:55:00 NZDT 2014 - 118.93.210.221
Fri Oct 31 06:48:00 NZDT 2014 - 118.92.140.177
Fri Oct 31 18:46:00 NZDT 2014 - 118.93.44.76
Fri Oct 31 21:29:00 NZDT 2014 - 118.92.145.35
Sat Nov 1 04:14:21 NZDT 2014 - 118.92.135.180
Sat Nov 1 16:14:44 NZDT 2014 - 118.93.197.142
Sat Nov 1 17:44:47 NZDT 2014 - 118.93.45.226
Sun Nov 2 04:15:05 NZDT 2014 - 118.92.141.90
Sun Nov 2 22:30:01 NZDT 2014 - 118.93.32.177
Tue Nov 4 18:45:01 NZDT 2014 - 118.93.32.177
Tue Nov 4 23:00:01 NZDT 2014 - 118.93.202.195
Thu Nov 6 09:00:01 NZDT 2014 - 118.92.106.206
Tue Nov 11 13:00:01 NZDT 2014 - 118.92.99.29
Wed Nov 12 03:00:01 NZDT 2014 - 118.92.151.243
Thu Nov 13 20:00:01 NZDT 2014 - 203.96.206.89
Tue Nov 18 15:00:01 NZDT 2014 - 203.118.179.193
Tue Nov 18 17:00:01 NZDT 2014 - 118.93.62.104
Wed Nov 19 03:00:01 NZDT 2014 - 118.92.153.86
Thu Nov 20 03:00:01 NZDT 2014 - 118.93.199.49
Fri Nov 21 16:00:01 NZDT 2014 - 118.93.33.109
Sat Nov 22 16:00:01 NZDT 2014 - 118.93.198.69
Sun Nov 23 17:00:01 NZDT 2014 - 118.92.97.151
Mon Nov 24 13:00:01 NZDT 2014 - 118.92.130.64
Wed Nov 26 17:00:01 NZDT 2014 - 118.92.101.202
Wed Nov 26 20:00:01 NZDT 2014 - 203.96.193.215

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'That VDSL Cat'
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#1183684 26-Nov-2014 21:42

are you rebooting your modem alot?

is your dsl loosing sync?

how was your vdsl installation? Master filter installed with dedicated dsl jackpoint?

Worth pointing out, i have noticed the Vodafone PPP dropping on the adsl connection here, but that is generally late night, and hasn't happened for a few days.

a Decent VDSL line should just stay stable, Mine averaged 3 month+ Sessions.

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nigelj

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#1183686 26-Nov-2014 21:45

Sounds like you are losing sync (DLM or otherwise) for sure, it's the only time our modem changes IP.

michaelmurfy

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#1183709 27-Nov-2014 00:07

If you don't pay for a static IP then they can give you a new IP whenever they like, it also depends on the IP address lease time.

If it really concerns you then get a static IP otherwise just leave it be or use a Dynamic DNS service. The IP address changing won't bother 99% of their residential customers at all and for those who it does bother I'd safely assume they've got either Dynamic DNS or a static IP in place.

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kerryland

67 posts

Master Geek

#1183739 27-Nov-2014 06:58

hio77: are you rebooting your modem alot?

No :-)

is your dsl loosing sync?

I'm not sure how to know if dsl is losing sync., but the connection time reported by my HUAWEI HG659 router matches my last IP change.

how was your vdsl installation? Master filter installed with dedicated dsl jackpoint?

Yes and Yes.

a Decent VDSL line should just stay stable, Mine averaged 3 month+ Sessions.

Glad you don't have the same problem. I agree. Something smells. :-(

Jaxar

383 posts

Ultimate Geek

#1183927 27-Nov-2014 11:10

Here is some information which will likely help resolve your concern. A new dynamic IP with a VF xDSL product only gets applied with a authentication drop. A sync drop will also mean an authentication drop too. To solve your problem forget about the fact the IP is changing when talking to the call center it would probably just confuse most agents. Conversely talk to them about either your sync or authentication dropping regularly and you are bound to get assistance with that. Fix that problem and since it is the root cause you will get your desire outcome of an IP address which does not change regularly.

To give you an anecdotal example my authentication on my VF VDSL dropped last on the 21st of September. I have had the same IP since then.

Please note: I have a professional bias towards Vodafone.

hio77

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#1183964 27-Nov-2014 11:53

Post your modem stats.

If you can find it, uptime and Error rates would be great.

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jnimmo

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#1183973 27-Nov-2014 12:04

Also, I don't know anything about these modems, but some modems have settings where the connection times out after X amount of idle time. Is it possible this may be configured?

kerryland

67 posts

Master Geek

#1187608 3-Dec-2014 06:53

hio77: Post your modem stats.

If you can find it, uptime and Error rates would be great.

"Internet Statistics" have no errors:

InterfaceReceivedSent

BytePacketErrorDiscardedBytePacketErrorDiscarded

INTERNET_TR069_VOICE_R_VID_10

4276271204

7276178

860849794

5638823

INTERNET_TR069_VOICE_R_VID_10

The best I have is a message showing the "Internet uptime" that matches the last disconnect (ie: last night, in the middle of a TV show on Netflix), while "System Uptime" is measured in days (ie: the modem isn't randomly rebooting/being power cycled)

The system logs are currently at the wrong log level, and so are filled with "notice" level messages that only go back a few minutes. I've adjusted the logging level now. Hopefully that will help.

The Vodafone staff swear that 2-3 disconnections per day is completely normal, and won't have any affect on my internet usage. Clearly they don't watch video, or play online games (ie: do the kinds of things VDSL is supposedly good at). They also seem to think I may have a LOT of power cuts :-)

mrfte

83 posts

Master Geek

#1187614 3-Dec-2014 07:42

The IP doesn't change unless there is a session drop. Anything under 10 drops is considered within spec for a DSL line according to Chorus. Get Voda staff to run an analyser to track DSL drops. If the analyser can't confirm DSL drops, then you must be getting PPP drops - which is usually caused by the modem.

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#1187619 3-Dec-2014 08:00

Do you have a monitored alarm or an alarm that was monitored at some point? It's always possible the master filter wasn't installed correctly.

nakedmolerat

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#1187654 3-Dec-2014 09:08

kerryland:

The Vodafone staff swear that 2-3 disconnections per day is completely normal, and won't have any affect on my internet usage.

Do they really said that?

hio77

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#1187860 3-Dec-2014 11:42

nakedmolerat:
kerryland:

The Vodafone staff swear that 2-3 disconnections per day is completely normal, and won't have any affect on my internet usage.

Do they really said that?

i find it common that many isps front line support dont understand how disconnections affect DLM.

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hio77

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#1187862 3-Dec-2014 11:42

kerryland:
hio77: Post your modem stats.

If you can find it, uptime and Error rates would be great.

"Internet Statistics" have no errors:

InterfaceReceivedSent BytePacketErrorDiscardedBytePacketErrorDiscarded INTERNET_TR069_VOICE_R_VID_10 4276271204 7276178 0 0 860849794 5638823 0 0 INTERNET_TR069_VOICE_R_VID_10 0 0 0 0 82 1 0 0
The best I have is a message showing the "Internet uptime" that matches the last disconnect (ie: last night, in the middle of a TV show on Netflix), while "System Uptime" is measured in days (ie: the modem isn't randomly rebooting/being power cycled)

The system logs are currently at the wrong log level, and so are filled with "notice" level messages that only go back a few minutes. I've adjusted the logging level now. Hopefully that will help.

The Vodafone staff swear that 2-3 disconnections per day is completely normal, and won't have any affect on my internet usage. Clearly they don't watch video, or play online games (ie: do the kinds of things VDSL is supposedly good at). They also seem to think I may have a LOT of power cuts :-)

That table is near impossible to make sense of :/

screenshot it maybe?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

kerryland

67 posts

Master Geek

#1188261 3-Dec-2014 20:52

Here's my "DSL information"

DSL synchronization status: Up
Connection status: Showtime
Upstream line rate (kbit/s): 10354
Downstream line rate (kbit/s): 50784
Maximum upstream rate (kbit/s): 34352
Maximum downstream rate (kbit/s): 61840
Upstream noise safety coefficient (dB): 31.1
Downstream noise safety coefficient (dB): 12.3
Upstream interleave depth: 0
Downstream interleave depth: 0
Line standard: VDSL
Upstream line attenuation (dB): 0
Downstream line attenuation (dB): 0
Upstream output power (dBmV): 5.3
Downstream output power (dBmV): 10.6
Downstream interleave depth: None
DSL up time: 0 days 1 hour 21 minutes 1 second (ie: poor!)

Internet has been "a bit rubbish" today, according to people home during the day. Certainly my hourly IP test agrees. Didn't have a connection at all at noon!

Wed Dec 3 11:00:01 NZDT 2014 - 118.92.136.44
Wed Dec 3 12:00:01 NZDT 2014 -
Wed Dec 3 13:00:02 NZDT 2014 - 118.92.144.240
Wed Dec 3 15:00:01 NZDT 2014 - 118.92.109.235
Wed Dec 3 17:00:01 NZDT 2014 - 118.92.209.137
Wed Dec 3 20:00:01 NZDT 2014 - 118.92.141.40

I imagine my Vodafone contact will claim it's all perfectly normal.

kerryland

67 posts

Master Geek

#1188273 3-Dec-2014 21:19

mrfte: The IP doesn't change unless there is a session drop. Anything under 10 drops is considered within spec for a DSL line according to Chorus. Get Voda staff to run an analyser to track DSL drops. If the analyser can't confirm DSL drops, then you must be getting PPP drops - which is usually caused by the modem.

They are seeing drops at their end, and it's under 10 per day, so I guess this really is entirely normal and acceptable? Really?

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