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Forums › One NZ (including Farmside) › t-box stuck in update cycle without updating - any ideas

AKT

AKT

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#157372 28-Nov-2014 21:53
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We had a new t-box installed today as the old one wasn't working properly and the new one is now useless as every few minutes the update message appears and the box reboots.  I have spent an hour and a half on the phone to vodafone without it being sorted out.  Has anyone got any idea how to get it working properly?

A

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johnr
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  #1185173 28-Nov-2014 21:54
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Have you done the 3 button reset option? (guide is on Vodafone NZ community)



AKT

AKT

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  #1185174 28-Nov-2014 21:55
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johnr: Have you done the 3 button reset option? (guide is on Vodafone NZ community)


Yes, still no joy

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corksta
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  #1185187 28-Nov-2014 22:35
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Mine was doing this yesterday too and no amount of pressing 'OK' to update it was helping, nor was resetting it or briefly unplugging it helping either. I left it unplugged, went out for a few hours, came back and it was working fine again.




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ZollyMonsta
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  #1185226 29-Nov-2014 08:00
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You'll need to ring up and book a tech visit. Watch all your stuff!




 

 

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AKT

AKT

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  #1185227 29-Nov-2014 08:04
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ZollyMonsta: You'll need to ring up and book a tech visit. Watch all your stuff!


Nothing to watch - the box is only 12 hours old...
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FelixW
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  #1185762 30-Nov-2014 13:09
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Book a tech visit this box needs to be replaced. the tech that installed it must have been lazy and not waited around to make sure it updated to latest firmware.

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