t-box stuck in update cycle without updating

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › t-box stuck in update cycle without updating - any ideas

AKT

335 posts

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#157372 28-Nov-2014 21:53

We had a new t-box installed today as the old one wasn't working properly and the new one is now useless as every few minutes the update message appears and the box reboots. I have spent an hour and a half on the phone to vodafone without it being sorted out. Has anyone got any idea how to get it working properly?

A

johnr

19282 posts

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#1185173 28-Nov-2014 21:54

Have you done the 3 button reset option? (guide is on Vodafone NZ community)

AKT

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#1185174 28-Nov-2014 21:55

johnr: Have you done the 3 button reset option? (guide is on Vodafone NZ community)

Yes, still no joy

A

corksta

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#1185187 28-Nov-2014 22:35

Mine was doing this yesterday too and no amount of pressing 'OK' to update it was helping, nor was resetting it or briefly unplugging it helping either. I left it unplugged, went out for a few hours, came back and it was working fine again.

ZollyMonsta

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#1185226 29-Nov-2014 08:00

You'll need to ring up and book a tech visit. Watch all your stuff!

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AKT

335 posts

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#1185227 29-Nov-2014 08:04

ZollyMonsta: You'll need to ring up and book a tech visit. Watch all your stuff!

Nothing to watch - the box is only 12 hours old...
A

FelixW

36 posts

Geek

#1185762 30-Nov-2014 13:09

Book a tech visit this box needs to be replaced. the tech that installed it must have been lazy and not waited around to make sure it updated to latest firmware.

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