[TelstraClear] STB Improvements

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] STB Improvements

JonC

425 posts

Ultimate Geek

#15852 11-Sep-2007 11:24

I've noticed that my TCL STB has improved in reliability over the last month or two. I used to get re-boots and freezing when using the EPG, but haven't had anything for ages.

I'm guessing that they've fixed whatever problem they were having, although their network status page still shows the problem as outstanding.

Anyone else notice an improvement?

Nety

2584 posts

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#86256 11-Sep-2007 12:35

Yip have noticed the same thing..

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ellboss

73 posts

Master Geek

#86257 11-Sep-2007 12:40

Mine crashed twice yesterday!

Robz

112 posts

Master Geek

#86261 11-Sep-2007 13:19

I have had a couple of crashes in the last week or so... nothing too significant though. Have noticed that in general it is better than before. Maybe it is somthing progressively being done??

Robz

112 posts

Master Geek

#86262 11-Sep-2007 13:21

Slightly off topic - does anyone know if there is any update to the TCL STB due out? Maybe something with scart or component outputs?

rscole86

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#86263 11-Sep-2007 13:22

I have noticed no improvements here, still resets itself, EPG data still takes hours to load sometimes.

JonC

425 posts

Ultimate Geek

#86272 11-Sep-2007 14:02

Hmmm, guess I've just been lucky. I assumed that fixing the STB issue was part of the speed improvements that have been happening with their cable broadband network.

lurker

831 posts

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Lifetime subscriber

#86279 11-Sep-2007 14:35

We've noticed improvements in the frequency of crashing. At one stage it was quite bad and would happen almost daily. Regarding better model STBs, do you think that they may roll something out in conjunction with the big upgrade later this year? If there was a better model on the cards I doubt we'd see it before then.

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JonC

425 posts

Ultimate Geek

#86292 11-Sep-2007 16:16

There have been rumours of a PVR for a while. Here's hoping...

TelstraClear

566 posts

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TelstraClear

#86507 13-Sep-2007 08:11

Hi

Contirbutors to this forum are correct in assuming work has been done to improve the STB issues. Our Broadcast Operations team in Seaview and our IS department have worked together to rectify some of the issues creating the problem caused by the high customer growth in the last 15 months.

This is not the final solution and our Core Head End Upgrade due for completion in early November will put the final patches in the systems to stabilise all areas of STB, EPG and reboot issues.

Apologises for the the annoyance caused by this and thank you for your patience and support.

Regards

Jeff Doyle
Market Manager - InHome Services