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TelstraClear

#15902 14-Sep-2007 08:08
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TELSTRACLEAR'S DSL SERVICE STARS AS TOP BROADBAND PERFORMER

 Epitiro announced the results of New Zealand’s first definitive broadband performance analysis today.  The service, used to judge broadband standards in the UK and other parts of the world, conducted tests in Auckland, Wellington and Christchurch, intensively measuring the performance of the DSL services of the five largest ISPs every fifteen minutes, 24 hours a day. The testing period extended from 20th July to 10th September, totalling over 15000 individual tests. Top Three rankings are as follows; 
Overall RankingISP
1TelstraClear (TCL)
2Slingshot
3Orcon
 Michael Cranna, Epitiro's local Managing Director, said “It’s fair to say TCL's DSL broadband performance is out on its own. The other four largest ISPs are some way behind, performance-wise. The number two and three slots are up for grabs, but I think it will take awhile for someone to catch TCL" he said. "It's actually fractionally above the UK's average ISP performance." He stressed Epitiro had measured TCL's DSL service, as opposed to its cable service, available in Wellington and Christchurch.

Epitiro's methodology, which measures all the factors which contribute to customer experience, provides detailed figures on the speed and reliability of Internet connections, how long it takes to connect to the Internet, downloads, uploads and the performance of both ping and DNS lookups.

Cranna said: "TelstraClear has a relatively new network which extends close to the customer and far into the global Internet. Consequently, without needing to use Telecom's older and more contended network, they are able to offer a better service.”

 However, responsibility for the performance of the other ISPs could not be laid solely at their own feet. “The data shows that there are ongoing  issues with Telecom’s network, which is dragging down the performance of those ISPs piggy-backing on it” Cranna said. Nevertheless, it’s not all Telecom’s fault either. “Our data shows some ISPs are not managing their traffic as efficiently as others, or purchasing enough international bandwidth to cope with peak demand. We see packet loss or response times go through the roof once demand increases. If this happens to several ISPs at the same time, we know the issue is industry-related. If it keeps happening to just one ISP, it’s likely to be their issue” Cranna said. There was also a note of caution for consumers. “While we have removed the effects of these variables from our tests, there are a lot of factors in the home that can dramatically affect DSL performance. Satellite decoders, fax/printers, cheap modems, faulty cabling, all can play a major part. We have tools that can assist ISPs in helping their customers identify and resolve some of these issues; it’s just getting the ISPs to see the value in these tools takes time.” Cranna also stated the data will provide useful insight into the success of local loop unbundling (LLU). “We’re pleased to have got our service up and running prior to the implementation of LLU. This means that as LLU rolls out, we will be able to compare unbundled exchanges with those which are not, in addition to measuring the before and after performance of broadband services as a whole.”  Epitiro is hoping to expand its coverage as ISPs purchased the services. “We are hoping to work with the ISPs to establish more sites, and to therefore broaden our coverage” Cranna said. “We also have a tool we are about to release which performs the same tests but from any broadband user’s PC. Once we distribute that to NZ broadband users, NZ has the potential to become the first country to comprehensively map broadband performance nationwide. That would be cool.”   

ABOUT EPITIRO’S METHODOLOGY

Epitiro measures the five largest ISPs – Xtra, TCL, ihug, Orcon and Slingshot – by replicating the experience of the customer. “We basically locate the five PCs in a controlled environment, subscribe to whatever premium package is available in that location from each of the largest five ISPs, and then test them 24x7 every 15 minutes” Cranna said. “For the period in question, we have run over 15000 tests, measuring packet loss, ping times, traffic flow, connection and server response times and speeds. And as from next week, we are beginning testing of their management of peer-to-peer traffic.”

ABOUT EPITIRO
Epitiro offers a range of services to Internet Service Providers (ISPs) enabling them to benchmark customer performance across dial up, cable, broadband and wireless connections. 





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Ultimate Geek

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TelstraClear

  #86635 14-Sep-2007 08:24
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Speed Thrills - TelstraClear broadband "out on its own"


TelstraClear is delighted, but not surprised, by today’s independent report showing its DSL broadband service is Number One in New Zealand.


TelstraClear Head of Corporate Services Mathew Bolland says the company’s continued investment in broadband services is something customers have appreciated for some time - and now it’s official.


"Each year we spend in excess of $100 million building networks and investing in services for customers. Today’s report says what our customers already know, TelstraClear broadband is truly ‘out on its own’," says Mr Bolland.


Mr Bolland says TelstraClear has a nationwide fibre backbone and new equipment that allows it to deliver faster, better value services.


But there’s more to it than speed - as last week’s Commerce Commission quarterly pricing report showed; TelstraClear is providing great value across the board for phone users.


"TelstraClear ranked higher than Telecom in fixed line plans for medium and high users. Our customers get all round value," says Mr Bolland.


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  #86638 14-Sep-2007 08:54
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Wooooooooooooooo go you good thang!! :)

Cheers,
ZollyMonsta




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  #86757 15-Sep-2007 11:08
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Yeah good work!


:w00t:

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  #86762 15-Sep-2007 11:43
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Congratulations. However these results should be taken with a grain of salt for the following reasons:

* The tests were conducted in the CBD's of Auckland, Wellington & Christchurch, where broadband connectivity is usually very good qaulity & nothing like the average Joe's home connection.

* Only 25 computers were used to conduct the tests, which is barely significant to provide an accurate account of who is the best ISP.

* Only when Epitiro release their software that can be installed on end users computers to monitor their own broadband connections & have thousands of people using it, collecting data over a prolonged period of 6-8 weeks will we get a more accurate picture of what the state of broadband is really like in New Zealand & I know it is far from good, at least from my experience.


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  #86789 15-Sep-2007 16:32
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That quote about telcos relying on confusion to keep those margins higher keeps coming back to haunt everyone.
It appears Telstraclear has not left that 'confusion' club yet.

Particularly when you hear comments from blogs that it wasn't actually Telstraclears PDQ broadband service but rather their business broadband, which is not as accessible as regular broadband (from what I understand its only advertised for businesses and residential users cannot get it). Thus the glowing report may not appear as highly with residential users - of course, they don't clearly point that out.

However that does not excuse the media (websites, and radios included) for swallowing the press releases hook, line, and sinker - herald style.

Source:

Author's note by antoniosk, on 13-SEP-2007 20:53

Well it's a little cheeky but they didn't test PDQ - they tested the Business DSL service (since they ordered a service as a business).

So only available to TelstraClear on-net business customers. But it's amazing what fibre backhaul and short copper runs will do....





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  #86796 15-Sep-2007 16:47
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Goodness, the topic is already turning sour?

I guess it shows the state of internet service in NZ today. Post code lottery.

As I understand it, Epitiro - the independant monitoring company - ordered a broadband Internet service from several ISP's, and got delivered a service as such. Any other NZ business would go through exactly the same steps they did. 
 
Of course, the ONLY copper service available from Telecom is a UBS based one. Telecom can also supply fibre fed services in a few places, as can TelstraClear, Citylink and a few other providers. Business customers can and do have a choice in places - and these results demonstrate as much.

If Epitiro was testing RESIDENTIAL Internet service, then TelstraClear Cable in Wellington and Christchurch would have won hands down - that's a given

If someone ordered a service in Nelson, they might have got delivered a fibre access (Network Tasman, The Loop) - rocketing performance.

Perhaps test companies in the future may wish to be a little more clear about the scope of their testing - and specify more of the criteria. Time of day, alignment of planets, which direction the modem was facing, whether it was a $2000 Cisco DSL or a $20 Dynalink and so on....




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  #86798 15-Sep-2007 16:56
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antoniosk:
The ONLY service available from Telecom is a UBS based one. But Business customers can and do have a choice in places - and these results demonstrate as much.

If Epitiro was testing RESIDENTIAL Internet service, then TelstraClear Cable in Wellington and Christchurch would have won hands down - would you complain about that?


The problem is that Telstraclear and Epitiro are saying that Telstraclear DSL, which in the public eyes is Telstraclear PDQ. All it would have taken was for Telstraclear or Epitiro to use Telstraclears business broadband name 'BizBroadband' and the comments above would be a moot point.

However, they decided to run with Telstraclear broadband which is being associated with PDQ in the media, while in reality (according to your blog) it is untested.

It may not be an intentional tactic per say, however it is still confusion (certain media outlets are picking it up, and unless one really reads between the lines... a member of the public would too) and it still originates from Telstraclears marketing group.




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  #86818 16-Sep-2007 01:12
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So what was the TelstraClear connection?  Fibre or ADSL?  I'm confused.

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  #86830 16-Sep-2007 11:21

Of course, the ONLY copper service available from Telecom is a UBS based one.


Sorry, I think you maybe wrong about that. AFAIK Telecom offer businesses G.SHDSL in most CBD's and almost anywhere with DSLAMs. OneOffice and PON are examples of this service. I somewhat doubt ADSL would be better than G.SHDSL - are TCL offering G.SHDSL or considering it's availability in this test? Or ignoring it's availability to sway results? I understand ADSL and HDSL are different technologies but the press release ambiguously states "DSL" and so it should have been included in the testing.

Also, without seeing any evidence, I doubt the authenticity of these results from a technical point of view. Where is Epitiro's published results/report in verbatim?

I welcome the competition TCL brings to the telecommunications market, but dropping press releases into a forum reeks of guerilla marketing. I want to believe this report is true; that TCL are the best, but without evidence and some UK company testing NZ networks for the first time, the claim doesn't hold much credibility.




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  #86905 17-Sep-2007 17:42
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barf:
Of course, the ONLY copper service available from Telecom is a UBS based one.


Sorry, I think you maybe wrong about that. AFAIK Telecom offer businesses G.SHDSL in most CBD's and almost anywhere with DSLAMs. OneOffice and PON are examples of this service. I somewhat doubt ADSL would be better than G.SHDSL - are TCL offering G.SHDSL or considering it's availability in this test? Or ignoring it's availability to sway results? I understand ADSL and HDSL are different technologies but the press release ambiguously states "DSL" and so it should have been included in the testing.

Also, without seeing any evidence, I doubt the authenticity of these results from a technical point of view. Where is Epitiro's published results/report in verbatim?

I welcome the competition TCL brings to the telecommunications market, but dropping press releases into a forum reeks of guerilla marketing. I want to believe this report is true; that TCL are the best, but without evidence and some UK company testing NZ networks for the first time, the claim doesn't hold much credibility.

There is also HDSL, i.e. good old 2Mbps E1. When people refer to DSL, they generally mean ADSL in one of its flavours. If we are talking about ordering a business service then both UBS (ADSL) and UPC (HDSL) are wholesaled by Telecom. UBA (ADSL), EUBA (ADSL), UNS (SHDSL) and HSNS (fibre) are still being constructed.

There are other considerations too. HDSL is good to about 5km (and can be repeated up to 20km). SHDSL is only 3. ADSL is nominally 4.1km but don't expect high speed out that far. ADSL2+ can reach about 6.3km but again, at low speed. ADSL2+ offers higher speeds and longer range---but not both at the same time.

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  #87195 19-Sep-2007 17:21
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A comparison with cable internet service would be interesting!

Despite how good TCL's ADSL service is, I see no motivation to moving from cable which I think is far superior and has greater potential for faster speed than DSL as deployed and constrained in NZ

Larry




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  #88166 26-Sep-2007 12:58
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Cable is a good choice today, but bandwidth is shared so peak-time performance will deteriorate as the number of users on your cable loop increases. (Assuming TCL revitalises its growth in the res market!)
DSL bandwidth to the exchange is dedicated, so as DSL evolves it should be the better performer (leaving aside FTTH).

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  #88207 26-Sep-2007 20:15
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GH: Cable is a good choice today, but bandwidth is shared so peak-time performance will deteriorate as the number of users on your cable loop increases. (Assuming TCL revitalises its growth in the res market!)
DSL bandwidth to the exchange is dedicated, so as DSL evolves it should be the better performer (leaving aside FTTH).


Ignoring spectrum management issues yes, in practice there is some degradation of DSL performance as subscribers increase. Also backhaul from your ASAM, DLAM, ISAM etc are usually over subscribed.

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  #88225 26-Sep-2007 22:58
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GH: Cable is a good choice today, but bandwidth is shared so peak-time performance will deteriorate as the number of users on your cable loop increases. (Assuming TCL revitalises its growth in the res market!)
DSL bandwidth to the exchange is dedicated, so as DSL evolves it should be the better performer (leaving aside FTTH).


TCL is soon to roll out 25Mbs. And with DOCSIS 3.0 they can get up to 100Mbs. If bandwidth is oversubscribed it's easy enough to drop some TV channels (especially PPV) to take care of the necessary bandwidth. And when they eventually drop analogue cable it will free up a lot more bandwidth.

DSL is always going to be constrained by distance from the exchange. With the way TCL has build out cable, it's basically FTTN anyway

Larry




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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