[WXC/VFX] No Ringing

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] No Ringing

Glazza

279 posts

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#15932 16-Sep-2007 16:42

Guys

Any idea on what may be happening here? When I place a call to local numbers (I know for couple this happens to every time - both Telecom customers) I dont hear the ringing tone, rather silence, until the call is answered.

Now I have been told by different people that when ringing my number the phone doesnt ring - they get the same as me, silence until the call is answered - thats if they wait that long...

Cheers

David

hairy1

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#86853 16-Sep-2007 17:20

I had this exact same thing too a few days ago. A reset of my WRTP54G did the job. No issues since the reset. It had been up for about a month before that without any issues.

Cheers,

Matt.

My views (except when I am looking out their windows) are not those of my employer.

wmoore

510 posts

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#86855 16-Sep-2007 17:56

The same thing happen to me a day or two ago. And it has happen on the odd occasion in the past.
But all is well now.

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

maverick

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WorldxChange

#86870 17-Sep-2007 06:44

Guys, can you PM the details of the calls, if you have a number that you can reproduce the problem with as well that would be good

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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WorldxChange

#86893 17-Sep-2007 14:01

Hi David,

I see the issue but will need to test it to find out what is causing it, can you PM your contact details and a time when your available to make a test call for us

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

wongtop

563 posts

Ultimate Geek

#86899 17-Sep-2007 16:01

We are having the same issue with incoming callers not hearing ringing on the VFX line, the latest was when I rang my wife this morning. No ringing, but then she was just there!

maverick

3594 posts

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WorldxChange

#86901 17-Sep-2007 16:35

Can you PM the details so we can take a look please , Date and Time, Phone numbers etc

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

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WorldxChange

#87189 19-Sep-2007 17:01

We reproduced this issue today with the help of Unison who did a couple of test calls for us (thanks for this), we tried a couple of days ago with a number of calls with no success couldn't reproduce a single occurance (isn't that always the way

) , now there does appear to be an intermittent issue with some calls not recieving ring tone , it appear's to be infrequent but it is there , we have identified what is wrong and will now be working on the cause and a resolution....no ETR on this as yet.

Regards
Phil Moore
Operations Manager
WorldxChange Communications

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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wmoore

510 posts

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#88386 27-Sep-2007 20:11

Just to let you know this happen to me tonight. Call placed 20:05 to 425 ****
No big deal for me, just thought I would let you know.

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

maverick

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#88443 28-Sep-2007 04:01

Thanks for the update, we are tracking this at present with our vendors, we are aware of it but don't have an updated time frame as we are still tracking the root cause sorry...hence the time at present

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

coffeebaron

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#89485 4-Oct-2007 13:35

Another example if you need it: A call from my 974 number to an 027 number @12:11 today. I did not here their phone ring.

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maverick

3594 posts

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#93579 3-Nov-2007 10:19

Hi Gents,

Long time no feedback

....sorry about this been away for a while,

I believe this should no longer be an issue, please advise if anyone still see's this problem occurring from now on.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Glazza

279 posts

Ultimate Geek

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#93581 3-Nov-2007 10:23

Hi Phil, I had no ringing on a call last night - was the fixed applied sometime after 10pm?

Cheers
David

maverick

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WorldxChange

#93583 3-Nov-2007 10:54

Hi David,

Yes from this morning on 10.00am all should now be good.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Glazza

279 posts

Ultimate Geek

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#93584 3-Nov-2007 11:04

Excellent, good news. Will let you know if it happens again.
Cheers
David

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