You've upset she who must be obeyed!
After years of unreliability the T-box has apparently totally carked it, over an hour on hold for SWMBO to talk to a CSR (who was apparently lovely and apologetic), and 5 days till a technician can come look at it.
SWMBO will now spend the next 5 days with 2 sick under 5's and some grumpy teens with only online streams and an XBMC pc in the kids room.
I've already had my ears pinned back about how unamused we are about this situation, and I suspect Vodafones days may be numbered in our household!