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Forums › Vodafone New Zealand › Vodafone has gone and done it now...


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Topic # 159763 11-Dec-2014 22:11
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You've upset she who must be obeyed!

After years of unreliability the T-box has apparently totally carked it, over an hour on hold for SWMBO to talk to a CSR (who was apparently lovely and apologetic), and 5 days till a technician can come look at it.
SWMBO will now spend the next 5 days with 2 sick under 5's and some grumpy teens with only online streams and an XBMC pc in the kids room.

I've already had my ears pinned back about how unamused we are about this situation, and I suspect Vodafones days may be numbered in our household!




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  Reply # 1195918 11-Dec-2014 22:22
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Have you all the usual concluding the three fingered reset




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  Reply # 1195919 11-Dec-2014 22:26
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KiwiNZ: Have you all the usual concluding the three fingered reset


Appears to be the AC adapter, got her to grab my multimeter out of the garage and she says it's putting out 0 volts.




Information wants to be free. The Net interprets censorship as damage and routes around it.

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  Reply # 1195923 11-Dec-2014 22:30
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Have you tried asking if they send you a replacement by courier




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

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  Reply # 1195941 11-Dec-2014 23:23
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That's an easy fix. Surely you can just pop in at one of the store to get the replacement?





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  Reply # 1195988 12-Dec-2014 04:32
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I believe chorus have to come out and install. When I was using V TV and they swapped my TBOX it required a visit. :(




My gear 55" Samsung 4K SUHD LCD HDR , Denon AVR-4200W Reciever in 7.1.2 Surround , Denon 2 Channel Amp to power ceiling speakers , Combination of Polk Audio Fronts And Tannoy Surrounds plus 2 Cambridge Audio Ceiling Speakers Pioneer Downfiring Subwoofer , Oppo UDP-203 UHD Player , Roku Ultra , Apple TV 3

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  Reply # 1195992 12-Dec-2014 06:10
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Chorus?? Do you mean Downer?

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  Reply # 1196007 12-Dec-2014 08:24
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Lias:
KiwiNZ: Have you all the usual concluding the three fingered reset


Appears to be the AC adapter, got her to grab my multimeter out of the garage and she says it's putting out 0 volts.


Some PSUs will only supply power when there is a load on it, there's a chance it's still OK.

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  Reply # 1196014 12-Dec-2014 08:32
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nakedmolerat: That's an easy fix. Surely you can just pop in at one of the store to get the replacement?


Stores are not set up to support fixed services equipment. We don't have the space to store replacements or the tools to diagnose faulty equipment, let alone access to the provisioning systems (e.g. to register a modem to a customer's account for auto setup or to note a TV box MAC address on the account).

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  Reply # 1196056 12-Dec-2014 09:25
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quickymart: Chorus?? Do you mean Downer?


I am pretty sure the guy was from chorus.




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  Reply # 1196058 12-Dec-2014 09:28
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rokki:
quickymart: Chorus?? Do you mean Downer?


I am pretty sure the guy was from chorus.


Don't be fooled by what it says on the side of the van.wink




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  Reply # 1196080 12-Dec-2014 09:49
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The side of the van is right - you just need to look down lower by the front bumper.

And yeah, odds are you'll need a tech visit - the equipment is handled and installed by the LFC, including faults.

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