[WXC/VFX] Random "WXC NOC" email

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Random "WXC NOC" email

Behodar

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#159913 17-Dec-2014 07:33

I just received the following email:

WXC Notification of Priority 1 Event - In Progress.

Start Date: 19/11/2013 14:40

Dear Valued Customer:

Please be advised that your services may still be affected by an unplanned Priority 1 Event.

Genbands crashing

The next update will be in 15 minutes.

Regards - WXC NOC

Not only is it dated more than a year ago, but I'm not a WXC customer (but was back in 2010-ish) and am not on the NOC mailing list. Did anyone else get one of these?

josephhinvest

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#1198789 17-Dec-2014 07:36

Same here, I received it and am also not a current customer, haven't been for ages!

Cheers,
Joseph

maverick

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WorldxChange

#1198791 17-Dec-2014 07:37

our apologizes ... someone had a fat finger while doing some testing

Please disregard

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Behodar

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#1198794 17-Dec-2014 07:38

That would explain it!

Now, time for a chat about email address retention ;)

cjmchch

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#1198805 17-Dec-2014 07:50

Behodar: That would explain it!

Now, time for a chat about email address retention ;)

Completely agree - I haven't been a customer of theirs for 12 months and I received this email as well.

CYaBro

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#1198816 17-Dec-2014 08:04

Me too, also haven't been a customer for over 3 years!

Edit: And have now had two apology emails. :)

Opinions are my own and not the views of my employer.

astrae

268 posts

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#1198892 17-Dec-2014 10:18

Behodar: That would explain it!

Now, time for a chat about email address retention ;)

Also Agree... Haven't been a customer for over 2 years.

maverick

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WorldxChange

#1198914 17-Dec-2014 10:25

Hi Guys and Girls,

Yes we do humbly apolagise for this, however we have to maintain records for a number of reasons and nothing untoward in that, this includes Tax and Accounting audits so all details are required to be retained for a period of time (the tax man has to get his share as well as the auditors), this was an unfortunate error that occurred while notification testing / process were being done, old account emails are not used by us but but unfortunately in this case a number of people were sent this test message accidentally from a test environment, we do retain accounts details however for the above reasons which is normal business practice.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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bugardifieno

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#1199519 17-Dec-2014 21:00

I got the email too and have never been a customer of WXC. In fact I'd never even heard of them before today. So why would the company have my email address?

Behodar

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#1199522 17-Dec-2014 21:03

bugardifieno: I got the email too and have never been a customer of WXC. In fact I'd never even heard of them before today. So why would the company have my email address?

WXC used to be Xnet; have you ever been with them?

bugardifieno

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Wannabe Geek

#1199549 17-Dec-2014 22:25

That explains it. Been 3 or 4 years since we've been with them mind you.

PANiCnz

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#1199616 18-Dec-2014 06:54

Why is customer data being used in test?

DarrenJ

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#1199624 18-Dec-2014 07:20

Very concerning they are using customer data in their test environment.
Maybe the next accidental email will be personal data?

btw - I cancelled my Xnet account 5 years ago.

b0rg

94 posts

Master Geek

#1199747 18-Dec-2014 10:27

Jesus... so our personal client data from long closed accounts is accessible by hardware in test environments.
f that breach can be made, what else do I need to worry about? How many other mistakes have been made that I wasn't made aware of?

Dratsab

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#1199796 18-Dec-2014 11:05

I thought it was a bit odd when I got my email as I haven't been a customer for a few years. Just got the 'apology' email today which started off "Dear Customer"...