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Topic # 159913 17-Dec-2014 07:33
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I just received the following email:

WXC Notification of Priority 1  Event - In Progress.

Start Date: 19/11/2013 14:40

Dear Valued Customer:

Please be advised that your services may still be affected by an unplanned Priority 1 Event.

Genbands crashing

The next update will be in 15 minutes.

Regards - WXC NOC

Not only is it dated more than a year ago, but I'm not a WXC customer (but was back in 2010-ish) and am not on the NOC mailing list. Did anyone else get one of these?

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  Reply # 1198789 17-Dec-2014 07:36
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Same here, I received it and am also not a current customer, haven't been for ages!

Cheers,
Joseph

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  Reply # 1198791 17-Dec-2014 07:37
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our apologizes ... someone had a fat finger while doing some testing

Please disregard




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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  Reply # 1198794 17-Dec-2014 07:38
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That would explain it!

Now, time for a chat about email address retention ;)

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  Reply # 1198805 17-Dec-2014 07:50
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Behodar: That would explain it!

Now, time for a chat about email address retention ;)


Completely agree - I haven't been a customer of theirs for 12 months and I received this email as well.




 

 

 


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  Reply # 1198816 17-Dec-2014 08:04
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Me too, also haven't been a customer for over 3 years!

Edit: And have now had two apology emails. :)




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  Reply # 1198892 17-Dec-2014 10:18
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Behodar: That would explain it!

Now, time for a chat about email address retention ;)


Also Agree... Haven't been a customer for over 2 years. 







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WorldxChange

  Reply # 1198914 17-Dec-2014 10:25
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Hi Guys and Girls,

Yes we do humbly apolagise for this, however we have to maintain records for a number of reasons and nothing untoward in that, this includes Tax and Accounting audits so all details are required to be retained for a period of time (the tax man has to get his share as well as the auditors), this was an unfortunate error that occurred while notification testing / process were being done, old account emails are not used by us but but unfortunately in this case a number of people were sent this test message accidentally from a test environment, we do retain accounts details however for the above reasons which is normal business practice. 




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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Reply # 1199519 17-Dec-2014 21:00
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I got the email too and have never been a customer of WXC. In fact I'd never even heard of them before today. So why would the company have my email address?



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  Reply # 1199522 17-Dec-2014 21:03
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bugardifieno: I got the email too and have never been a customer of WXC. In fact I'd never even heard of them before today. So why would the company have my email address?

WXC used to be Xnet; have you ever been with them?

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  Reply # 1199549 17-Dec-2014 22:25
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That explains it. Been 3 or 4 years since we've been with them mind you. 

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  Reply # 1199616 18-Dec-2014 06:54
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Why is customer data being used in test?

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  Reply # 1199624 18-Dec-2014 07:20
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Very concerning they are using customer data in their test environment. 
Maybe the next accidental email will be personal data?

btw - I cancelled my Xnet account 5 years ago.

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  Reply # 1199747 18-Dec-2014 10:27
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Jesus... so our personal client data from long closed accounts is accessible by hardware in test environments.
f that breach can be made, what else do I need to worry about? How many other mistakes have been made that I wasn't made aware of?

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  Reply # 1199796 18-Dec-2014 11:05
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I thought it was a bit odd when I got my email as I haven't been a customer for a few years. Just got the 'apology' email today which started off "Dear Customer"...

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