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8 posts

Wannabe Geek


Topic # 160073 22-Dec-2014 16:19
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Introductory email from WXC gives:
1. Proxy: pa.wxnz.net
2. UserID: 09636xxxx
3. Auth User: otpltxxxxxxxxxxx
4. Auth Password: dOi6Hxxxxxxxxxxx

When adding a new SIP account in Bria I am prompted for:
a. Account name - I entered UserID: 09636xxxx

 

b. Display as - I entered Family Name

 

c. Username - I entered Auth User: otpltxxxxxxxxxxx

 

d. Password - I entered Auth Password: dOi6Hxxxxxxxxxxx

 

e. Domain - I entered Proxy: pa.wxnz.net
There are a lot of advanced settings which I have stayed away from

But I get the following error message:
Not Found (404)
Reason: Not found
Account: 09636xxxx

Any advice, gratefully recieved

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538 posts

Ultimate Geek
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  Reply # 1202195 22-Dec-2014 16:38
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Typo in 1. should be pan.wxnz.net

Display name is same as userid (phone number)



8 posts

Wannabe Geek


  Reply # 1202564 23-Dec-2014 11:28
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Thanks for the reply. Unfortunately it is producing the same error.

I have also tried getting rid of the 0 in "09636xxxx" as suggested in another post : (

Any other ideas gladly accepted?

5 posts

Wannabe Geek


  Reply # 1213466 14-Jan-2015 00:54
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Hi

I have Bria version 3.2.1 setup on my 4s using Wxc VOIP...here are the settings I use:

Display as:  045...... (phone #)
Username:  045...... (phone #)
Password:  syrmdDk......... (the one that Wxc sent you)
Domain:  pan.wxnz.net

You need to be on their Open service for this to work. This will mean that if you have a certified device at home like a Linksys PAP2T it will need to be reconfigured.

Hope this helps.

Cheers



8 posts

Wannabe Geek


  Reply # 1227750 2-Feb-2015 13:55
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Apologies for slow response haven't been near home to test. Back now.

I have the settings you suggest in Bria. Still get same error

What did you use for "Account Name"? I have tried my name, 0963.... and the Auth Name that WXC sent.

But still get same error message?

Cheers

Julian

5 posts

Wannabe Geek


  Reply # 1229001 2-Feb-2015 21:06
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Hi

Account name not important, I have it as "Wxc".

The important thing is to ensure with Wxc support that you have an "Open" account. This is required for an unsupported client such as Bria to work.

Cheers
Simon

371 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1229007 2-Feb-2015 21:09
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maybe try 649.....

5 posts

Wannabe Geek


  Reply # 1229015 2-Feb-2015 21:23
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Here are a couple of screen captures with my settings...






8 posts

Wannabe Geek


  Reply # 1230550 3-Feb-2015 14:20
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The advanced settings pic was vital - Legend! Thxs for solving that

Julian



8 posts

Wannabe Geek


  Reply # 1230554 3-Feb-2015 14:28
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Hmmmm. Done some testing and the account can make outbound calls but cannot receive calls.

What are the rest of your advanced settings looking like?

Thanks

Julian

5 posts

Wannabe Geek


  Reply # 1230839 3-Feb-2015 22:32
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8 posts

Wannabe Geek


  Reply # 1230865 4-Feb-2015 06:47
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Thanks for that, same as what I had - Unfortunately still can only make outbound calls not receive inbound calls.

Anything else I can try?

266 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1231165 4-Feb-2015 15:20
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I'd say that's more of a network issue, i tried calling your number and did not receive any answer to my INVITE , despite your line being registered. So that ends up with a timeout.

Try disabling SIP ALG and port forward the SIP ports 5060-5065 to your phone.



8 posts

Wannabe Geek


  Reply # 1231218 4-Feb-2015 16:29
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Thanks WXC - The home network is vodafone broadband. I have a second account on the Bria softphone with Conversant. That works fine for in and out on the vodafone broadband. So suspect the network is fine....

Where would I find SIP ALG and SIP ports? Can't see them in the advance settings on Bria?

266 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1233245 9-Feb-2015 08:16
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Hi, I don't think the issue is with Bria, but rather with the call not getting past your router to Bria, hence the timeout.

I can see that your WXC account is registered on UDP port 49157, which isn't close to the standard SIP port range of 5060-5065. I don't know how Bria works, but most sip clients will try to talk sip on the 5060-5065 tcp/udp port range, so that's why I mention SIP ALG on the router, as it may be rewriting your source port. When we try to talk to your IP on port 49157 we get no response, so it seems incoming connections on 49157 are not being accepted.

Most routers will allow you to disable SIP ALG which should stop it from re-writing the port.
If it's not SIP ALG, try and specify in Bria the sip port to use (not sure if this is something you can set), but try setting it to something like UDP 5063, then make sure that on your router you are forwarding incoming connections to UDP port 5063 to your Bria (Iphone?).

Another thing you can try, is setting the signalling transport type to TCP instead of UDP in Bria and see if you have more success with this. I would actually start here, as TCP is a more reliable protocol than UDP.



8 posts

Wannabe Geek


  Reply # 1237364 13-Feb-2015 14:27
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Thankyou WXC the TCP change worked well - Nice and easy. Thankyou.

Would like to add the Bria soft phone to my wifes mobile - Samsung. I assume if I use these settings from above, both of our soft phones will ring when somebody rings the home phone#.

Are their any likely problems you can forsee?

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