Online Prepay topup down?

quickymart

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#160350 3-Jan-2015 12:44

Trying to top up a phone online via credit card and I'm getting the error message:

My Vodafone >

Oops there’s a problem with this content, please try refreshing your browser.

Happening in both IE and Firefox. Is something up with the site at the moment? Nothing mentioned on the VF forum page either...

quickymart

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#1207775 3-Jan-2015 18:32

I've since topped up via the contact centre, but is no one else getting this error? I was trying to top up via https://www.vodafone.co.nz/myvodafone/topup-or-pay (as per the link on Vodafone's homepage).

richms

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#1207781 3-Jan-2015 19:16

I have the most problems with the vodafone prepay services of any site I topup on.

I actually lost one of my sims I only use for data because the 3 times in the month before deactivation I went to top up, it either wouldnt let me login, or just spat out random error messages.

Richard rich.ms

quickymart

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#1207931 4-Jan-2015 08:27

Still no go...johnr did you want to let someone know? I've tried from two different machines and two different browsers (Firefox and IE); this surely can't be my connection, can it?

scuwp

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#1207993 4-Jan-2015 13:11

This happened a couple of weeks back, took several days before back online. Frustrating that it has happened again.

Lazy is such an ugly word, I prefer to call it selective participation

Predated

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#1207999 4-Jan-2015 13:17

My Partner can't access the "My Vodafone" app to top hers up

johnr

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#1208003 4-Jan-2015 13:27

quickymart: Trying to top up a phone online via credit card and I'm getting the error message:

My Vodafone >
Oops there’s a problem with this content, please try refreshing your browser.

Happening in both IE and Firefox. Is something up with the site at the moment? Nothing mentioned on the VF forum page either...

You don't need to login to topup a prepay number now you can do this from the main page of the vodafone.co.nz site

Dyson

Shop now for Dyson appliances (affiliate link).

johnr

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#1208004 4-Jan-2015 13:27

Predated: My Partner can't access the "My Vodafone" app to top hers up

Just tested the app on my prepay test number and it's working for me

quickymart

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#1208030 4-Jan-2015 15:10

johnr:
quickymart: Trying to top up a phone online via credit card and I'm getting the error message:

My Vodafone >

Oops there’s a problem with this content, please try refreshing your browser.

Happening in both IE and Firefox. Is something up with the site at the moment? Nothing mentioned on the VF forum page either...

You don't need to login to topup a prepay number now you can do this from the main page of the vodafone.co.nz site

That's what I was trying :( every time I clicked on the "Top Up" link on the left it was giving the above error :(

Ragnor

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#1208249 5-Jan-2015 01:12

johnr:
Predated: My Partner can't access the "My Vodafone" app to top hers up

Just tested the app on my prepay test number and it's working for me

For me neither the mobile app or website auto login (on mobile network) were working from sometime after xmas until yesterday.

Manual login on the website was working, mostly... sometimes it would say ID not setup even though it was.

quickymart

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#1210254 7-Jan-2015 23:26

Just tried again and it's working now.

dotnetdev

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#1210873 8-Jan-2015 23:51

Both the Android app and web have been broken or only partially working for me in the past few weeks.