Unable to receive calls when on 4G?

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nakedmolerat

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Topic # 160354 3-Jan-2015 17:19

For the last 4-5 days since I'm back from holiday, I have difficulty receiving phone calls when phone is connected to 4G. The calls will just go straight to voicemail.

I have since set my note3 to wcdma/gsm rather than lte/wcdma/gsm mode. No more missed calls so far.

Anyone notice this?

johnr

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Reply # 1207766 3-Jan-2015 18:03

All incoming calls goto voice mail when your handset is on 4G and is this easy to replicate and is it always in one location?

Edit: Have you noted down examples?

nakedmolerat

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Reply # 1207771 3-Jan-2015 18:23

johnr: All incoming calls goto voice mail when your handset is on 4G and is this easy to replicate and is it always in one location?

Edit: Have you noted down examples?

I can certainly give example John. It happens few times yesterday.

This happen on both note3 and note2 4G, same place.

Jeremyk

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Reply # 1210193 7-Jan-2015 21:41

I also have been experiencing this problem recently, when im on lte/wcdma/gsm i cannot receive calls/ texts, nor can i send txts however when i make an outgoing
call all the texts that i was suppose to recieve all flood in.

im fairly certain it has something to do with your firmware as there there has been software updates recently, i reflashed a new firmware from http://www.sammobile.com/firmwares/ and so far no problems

johnr

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Reply # 1210211 7-Jan-2015 22:25

Jeremyk: I also have been experiencing this problem recently, when im on lte/wcdma/gsm i cannot receive calls/ texts, nor can i send txts however when i make an outgoing
call all the texts that i was suppose to recieve all flood in.

im fairly certain it has something to do with your firmware as there there has been software updates recently, i reflashed a new firmware from http://www.sammobile.com/firmwares/ and so far no problems

How long would you say the issue started and when it came right?

Jeremyk

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Reply # 1210214 7-Jan-2015 22:28

the issue came about roughly 1-1.5 weeks ago, if i did not reflash new firmware the issue would have continued

heavenlywild

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Reply # 1210218 7-Jan-2015 22:44

One person supports this post

Actually happened to me on the Z2. Exactly the same issues and behaviours as described above. That made me port back to Spark today.

johnr

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Reply # 1210278 7-Jan-2015 23:49

Jeremyk: the issue came about roughly 1-1.5 weeks ago, if i did not reflash new firmware the issue would have continued

Nope it would not have continued

freitasm

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Reply # 1210282 7-Jan-2015 23:53

johnr:
Jeremyk: the issue came about roughly 1-1.5 weeks ago, if i did not reflash new firmware the issue would have continued

Nope it would not have continued

Why is that? Something on the network side (if different models are affected)? If so, is this fixed and that's why you say it wouldn't have continued?

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sbiddle

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Reply # 1210338 8-Jan-2015 08:37

While this sounds like it could be an actual issue, it's worth noting that such issues can (and do) occur on 4G networks under normal circumstances, and a lot of effort goes into optimising networks to ensure this doesn't happen.

4G does not support voice, all voice has to fall back to 3G. For this reason a lot of effort goes into ensuring that coverage of both networks is identical, because if the 4G network is available, but there is no 3G coverage, your handset can't fall back.