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Finch

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#160456 7-Jan-2015 13:22
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Hey guys.

My mum has a Vodafone handset she wants to put on 2Degrees. We paid $30 to get it unlocked online, payment went through but the unlock instructions aren't loading. Both the links in the Email and also on the website after paying aren't working. Either loads up a blank page or 404 Error page.

Any ideas?

Thanks

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davidcole
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  #1209914 7-Jan-2015 13:52
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Maybe you got scammed?

Have you tried contacting who you paid?




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xpd

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  #1209918 7-Jan-2015 14:03
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Who did you request the unlock from ?




XPD / Gavin

 

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Finch

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  #1209936 7-Jan-2015 14:35
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dylanp
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  #1209944 7-Jan-2015 14:54
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Hi everyone

Mobiles supplied by Vodafone NZ that are locked can be unlocked at our site here
http://www.vodafone.co.nz/help/mobile-phones/unlock/

If you have trouble using the online process our Online Shop team can help, they're available 8am-6pm Monday-Friday on 0800 837 867.

Cheers

Dylan

Finch

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  #1209961 7-Jan-2015 15:32
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VodafoneDylan: Hi everyone

Mobiles supplied by Vodafone NZ that are locked can be unlocked at our site here
http://www.vodafone.co.nz/help/mobile-phones/unlock/

If you have trouble using the online process our Online Shop team can help, they're available 8am-6pm Monday-Friday on 0800 837 867.

Cheers

Dylan


I went to www.vodafone.co.nz/unlock as directed by the sticker on the box.

Any ideas?

xpd

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  #1209971 7-Jan-2015 15:59
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"If you have trouble using the online process our Online Shop team can help, they're available 8am-6pm Monday-Friday on 0800 837 867."





XPD / Gavin

 

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Finch

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  #1209972 7-Jan-2015 16:01
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xpd: "If you have trouble using the online process our Online Shop team can help, they're available 8am-6pm Monday-Friday on 0800 837 867."



On the phone to them right now...

Finch

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  #1209983 7-Jan-2015 16:11
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Excellent.

Done!

freitasm
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  #1210017 7-Jan-2015 16:49
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So the link to the instructions is still going 404? If so then have you notified the folks on Vodafone to get that fixed?





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