I'm being Geo-blocked when I shouldn't be.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › I'm being Geo-blocked when I shouldn't be.

solaybro

628 posts

Ultimate Geek
+1 received by user: 223

Trusted

#160474 7-Jan-2015 21:37

I've been trying to access the Lightbox app on my PS4 but I am being geo-blocked. I have contacted Lightbox and they don't know what's going on so I thought maybe it's a problem at Vodafones end (which is why I posted in the Vodafone forums) I have emailed Vodafone but last time I emailed them with a problem they never replied, so I'm trying here.

-I'm on ex-TCL ADSL
-I have re-installed the app twice.
-I don't use any DNS services like unotelly.
-I use the DNS that is assigned by Vodafone.
-PS4 firmware is up to date.
-I use a NZ PSN account.

I don't get this problem on my PC, so I guess it could be a Playstation issue but it might not be.

Jase2985

13513 posts

Uber Geek
+1 received by user: 5942

ID Verified

Lifetime subscriber

#1210194 7-Jan-2015 21:42

PC and PlayStation will use the DNS in the router unless you have set it up differently so its not a Vodafone issue if the PC doesnt have issues

Sounds like an issue on the PlayStation

solaybro

628 posts

Ultimate Geek
+1 received by user: 223

Trusted

#1210197 7-Jan-2015 21:44

Jase2985: PC and PlayStation will use the DNS in the router unless you have set it up differently so its not a Vodafone issue if the PC doesnt have issues

Sounds like an issue on the PlayStation

I guess I'll have to contact Sony then.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1210209 7-Jan-2015 22:21

VodafoneNZ is not doing the geogeo blocking it can't be on our side

Make sure you provide your IP address you have when reqesting support from ligtbox or Sony

solaybro

628 posts

Ultimate Geek
+1 received by user: 223

Trusted

#1273282 30-Mar-2015 11:08

Update on getting geo-blocked when using the lightbox app.

The PS4 got a firmware update yesterday that allows you to do a full system back up onto an external HDD so I thought I would give that a try. I backed up the whole system, reset my PS4, and then I restored the back up. This whole process took about 12 hours but it paid off because now I'm no longer being geo-blocked.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1273405 30-Mar-2015 13:39

solaybro: Update on getting geo-blocked when using the lightbox app.

The PS4 got a firmware update yesterday that allows you to do a full system back up onto an external HDD so I thought I would give that a try. I backed up the whole system, reset my PS4, and then I restored the back up. This whole process took about 12 hours but it paid off because now I'm no longer being geo-blocked.

Thanks for the update and glad it's sorted