Short story, changed from Prepay to OnAccount for a short period whilst roaming overseas.
Then on return, changed back to Prepay.
I receive a bill in the mail stating an outstanding amount to be paid by 15/01/15
Yes - its my bill, I want to pay it. The letter however doesnt give any specific way to pay it.
It does however say 'call our specialised service team on 0800800021' for them to assist.
Thats when my problem starts........
Ring 0800800021 - appears to be standard prepay menu, no payment options. Operator suggests ring 777
Ring 777 - Operator loses my call
Ring 777 - Sounds suspiciously like the first menu system. Still no payment options. Speak to operator who funnily enough is the Prepay operator. Suggests to call 0800438448
Ring 0800438448 - Well, still the prepay menu...Speak to Operator, tell them Im ringing from Prepay mobile HOW DO I PAY MY BILL?? Suggests I need to ring 0800921021, they cant transfer me to the OnAccount team.
Ring 0800921021 - well f##k me, same menu, same operator.....Suggests I ring 777 and choose option 2
Ring 777, THERE IS NO OPTION 2!!!! Ask operator to log a ticket as I am sick of being dicked around. I cant get to an OnAccount menu from my phone! The operator will call you back in 24 hours. Well, 24 hours and still waiting....
There isnt a local VF store and I dont have a landline due to being on holiday.
Any other suggestions? Ive spent 3 days mucking around with this already
Seriously, I just want to pay my bill so it doesnt effect my credit rating etc
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