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507 posts

Ultimate Geek
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Topic # 160613 13-Jan-2015 14:48
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Im having serious trouble trying to pay a bill with vodafone.....
Short story, changed from Prepay to OnAccount for a short period whilst roaming overseas.
Then on return, changed back to Prepay.

I receive a bill in the mail stating an outstanding amount to be paid by 15/01/15

 

Yes - its my bill, I want to pay it. The letter however doesnt give any specific way to pay it.

 

It does however say 'call our specialised service team on 0800800021' for them to assist.

Thats when my problem starts........

Ring 0800800021 - appears to be standard prepay menu, no payment options. Operator suggests ring 777

Ring 777 - Operator loses my call

Ring 777 - Sounds suspiciously like the first menu system. Still no payment options. Speak to operator who funnily enough is the Prepay operator. Suggests to call 0800438448

Ring 0800438448 - Well, still the prepay menu...Speak to Operator, tell them Im ringing from Prepay mobile HOW DO I PAY MY BILL??  Suggests I need to ring 0800921021, they cant transfer me to the OnAccount team.

Ring 0800921021 - well f##k me, same menu, same operator.....Suggests I ring 777 and choose option 2

Ring 777, THERE IS NO OPTION 2!!!! Ask operator to log a ticket as I am sick of being dicked around. I cant get to an OnAccount menu from my phone! The operator will call you back in 24 hours. Well, 24 hours and still waiting....

There isnt a local VF store and I dont have a landline due to being on holiday.
Any other suggestions? Ive spent 3 days mucking around with this already

Seriously, I just want to pay my bill so it doesnt effect my credit rating etc






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Uber Geek
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  Reply # 1213221 13-Jan-2015 14:51
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Can you pay through the My Vodafone app or by logging into your account on their website?




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507 posts

Ultimate Geek
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  Reply # 1213226 13-Jan-2015 14:59
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As far as I can tell they are directly related to prepay, all I will do is credit my prepay account.



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Ultimate Geek
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  Reply # 1213227 13-Jan-2015 14:59
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As far as I can tell they are directly related to prepay, all I will do is credit my prepay account.

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Ultimate Geek
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Vodafone NZ

  Reply # 1213228 13-Jan-2015 14:59
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corksta: Can you pay through the My Vodafone app or by logging into your account on their website?


This would be my suggestion also. There are also some other suggestions here: http://www.vodafone.co.nz/help/bill-payment/







507 posts

Ultimate Geek
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  Reply # 1213236 13-Jan-2015 15:08
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The basic options are ring us (done that to death) or direct debit
I have concerns about the direct debit as I don't have any details other than the account number ( now canceled)
Hence I want to speak to someone that knows what they are doing first. They are thin on the ground.....

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Master Geek
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  Reply # 1213262 13-Jan-2015 16:14
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Two best options I can think of would be:

a) one off payment via internet banking, choose Vodafone Mobile as the company and your bank's system should ask for the account number (the cancelled one will still work)

b) take the bill into a PostShop and pay there. If you only have a digital copy, get them to type in the code below the barcode near the bottom, starting with BELAC

AFAIK the CSRs on 777 should be able to take a payment over the phone with a credit card (2% fee applies) just with the account number even though you're now on prepay (it's in the same billing system)

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  Reply # 1213266 13-Jan-2015 16:17
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You can pay via internet banking to the account number on the invoice, I am not sure what part of this is difficult,

Select one off payment enter account number details / mobile number (Does not matter if the mobile number is now back on Prepay) All major banks have our details and bank details are also on the Vodafone NZ site,

John



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Ultimate Geek
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  Reply # 1213267 13-Jan-2015 16:18
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All of the CSR's were of no help at all. They just tried to hand off to another number. I'll try the debit and see what happens.... Cheers.

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  Reply # 1213268 13-Jan-2015 16:18
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Just do a one off payment, It's that simple

You have the invoice which shows amount owing, You have the Vodafone account number while your mobile number was on account,

Not sure what else you need? Happy to help but you have everything



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Ultimate Geek
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  Reply # 1213270 13-Jan-2015 16:19
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Thanks John, that's the main question no one was prepared to answer. I didn't want to debit money into a black hole

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  Reply # 1213272 13-Jan-2015 16:21
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SpookyAwol: Thanks John, that's the main question no one was prepared to answer. I didn't want to debit money into a black hole


Not sure why you think it will go into a black hole?

Money only goes into a black hole if incorrect details are entered and doing a one of payment for a single invoice is just sooooooo easy

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  Reply # 1213297 13-Jan-2015 16:57
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johnr:
SpookyAwol: Thanks John, that's the main question no one was prepared to answer. I didn't want to debit money into a black hole


Not sure why you think it will go into a black hole?

Money only goes into a black hole if incorrect details are entered and doing a one of payment for a single invoice is just sooooooo easy


He moved off pay-monthly so the account number isn't fully active anymore, but I could see why most people would assume the entire account number wouldn't work once you move off it. It's not immediately clear anywhere. 

The CSRs at Vodafone didn't think of that either obviously otherwise they could have told OP the same thing you did. 




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  Reply # 1213298 13-Jan-2015 16:58
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The account will still be active, Accounts are only set to closed once they reach $0 and about 6 months after that if they have no active connections

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  Reply # 1214842 14-Jan-2015 14:23
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If one of the people he spoke to at Vodafone helpline had explained that to the OP, perhaps his experience could have been a lot more positive.

If someone rang me up wanting to give me money I would help them.

johnr: The account will still be active, Accounts are only set to closed once they reach $0 and about 6 months after that if they have no active connections




Mike

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