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34 posts

Geek
+1 received by user: 6


Topic # 161664 15-Jan-2015 10:03
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I cancelled my Prepay $19 carryover combo last week. VF sent me a SMS to confirm (see screenshot) when the combo expired without renewal.

I had another couple of data add-ons in the meanwhile so thought I may re-purchase the $19 combo once they are used up.

Since my VF Android app rarely works so I did not check in the last few days until this morning when I got SMS advising my data add-ons were used up. When I tried to re-purchase the $19 combo... surprise! It had been automatically renewed without me knowing a couple of days ago (about 4 days after the previous $19 combo expired; without carryovers)! (VF usually sends out a couple of SMS a day or two before automatic renewal, I did not receive any).

Even more surprisingly, there is no $19 deduction in the account history from the last few days yet laughing Anyone able to solve this mystery? 




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745 posts

Ultimate Geek
+1 received by user: 341

Trusted

  Reply # 1215491 15-Jan-2015 13:29
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Hi there

It would be good to look into this more. Can you private message me your phone number please?

 

Thank you

Dylan



34 posts

Geek
+1 received by user: 6


  Reply # 1215522 15-Jan-2015 15:20
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Sent cool Thanks.

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