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1642 posts

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Topic # 161687 16-Jan-2015 10:57
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Looks like the subheading here is wrong, as underlined:

http://help.vodafone.co.nz/app/answers/detail/a_id/4271/~/how-do-i-divert-calls-from-a-business-landline%3F

How do I divert calls from a business landline?

To divert calls from another phone to your Vodafone business landline:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial 181, followed by a code number between 161 and 169. (This code will be registered to this number, so keep a note of it.)
  3. Dial the number to which calls are to be diverted, including area code if the number is outside your local calling area (e.g. 181 - 163 - 09 - 962 9100), then press the # key.
  4. Wait for the dial tone.
  5. Hang up.

 

To divert calls from your Vodafone business landline to another phone:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial the appropriate code (i.e.. 161, 162 etc) for the number you wish to divert to.
  3. Wait for dial tone.
  4. To confirm the correct diversion has been made, wait a little longer and a call will automatically go through to the selected diversion number.
  5. Hang up.

 

To cancel call diversion:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial 160.
  3. Wait for dial tone.
  4. Hang up.

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1642 posts

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  Reply # 1215957 16-Jan-2015 10:58
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Also, for us, dialing 181 161 to program a destination number results in an invalid number dialtone

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  Reply # 1215982 16-Jan-2015 11:07
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181 is the standard Spark NEAX code to set up divert slots.

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Ultimate Geek
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  Reply # 1217290 19-Jan-2015 08:35
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Hi there

Thank you for the feedback. I agree it could probably be simpler and the exact purpose seems to be slightly confused. Would you be able to please go to the same help page you linked to, and at the bottom where it says "Was this answer helpful?" please click "No", and then enter your email address and a summary of your feedback? Our help our support people will review the feedback, check with the product owners etc and amend the content.

Thank you

Dylan



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  Reply # 1217357 19-Jan-2015 10:06
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Will do, but I'd also like to know why it's not working. We just get an invalid number dial tone when trying. The line used to be with telecom which had the same feature with the same method of setting it up.

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  Reply # 1217468 19-Jan-2015 11:25
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There could be a few different causes.

If your phone number was reassigned to Vodafone the existing services should have been transferred too, so if you had voicemail you should still have the same voicemail setup etc.

If the phone number went through a port the divert service may have not been requested as part of the port, or the new equipment your phone number is provided from might have a different setup method.

I see you've underlined the "from another phone to your Vodafone business landline", which implies that you might want to configure a landline to divert while you're at a different location. That can be done with the remote divert option that's detailed here http://help.vodafone.co.nz/app/answers/detail/a_id/4272/kw/remote%20divert

So, short answer, it'll depend on the exact situation and we might need to look into it further with you. I guess first question - are you currently being charged for the divert feature?

Thanks

Dylan



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  Reply # 1217521 19-Jan-2015 12:49
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The part you're referring to is the error. Ie the subheading. We are wanting to do the opposite: divert incoming call to another number as per step 3

The heading suggests diverting calls made to another number to the phone you're calling from

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