Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


MadEngineer

4299 posts

Uber Geek

Trusted

#161687 16-Jan-2015 10:57
Send private message

Looks like the subheading here is wrong, as underlined:

http://help.vodafone.co.nz/app/answers/detail/a_id/4271/~/how-do-i-divert-calls-from-a-business-landline%3F

How do I divert calls from a business landline?

To divert calls from another phone to your Vodafone business landline:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial 181, followed by a code number between 161 and 169. (This code will be registered to this number, so keep a note of it.)
  3. Dial the number to which calls are to be diverted, including area code if the number is outside your local calling area (e.g. 181 - 163 - 09 - 962 9100), then press the # key.
  4. Wait for the dial tone.
  5. Hang up.

 

To divert calls from your Vodafone business landline to another phone:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial the appropriate code (i.e.. 161, 162 etc) for the number you wish to divert to.
  3. Wait for dial tone.
  4. To confirm the correct diversion has been made, wait a little longer and a call will automatically go through to the selected diversion number.
  5. Hang up.

 

To cancel call diversion:

 

     

  1. Lift the handset and wait for the dial tone.
  2. Dial 160.
  3. Wait for dial tone.
  4. Hang up.




You're not on Atlantis anymore, Duncan Idaho.

Create new topic
MadEngineer

4299 posts

Uber Geek

Trusted

  #1215957 16-Jan-2015 10:58
Send private message

Also, for us, dialing 181 161 to program a destination number results in an invalid number dialtone




You're not on Atlantis anymore, Duncan Idaho.



sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1215982 16-Jan-2015 11:07
Send private message

181 is the standard Spark NEAX code to set up divert slots.

dylanp
840 posts

Ultimate Geek

Trusted

  #1217290 19-Jan-2015 08:35
Send private message

Hi there

Thank you for the feedback. I agree it could probably be simpler and the exact purpose seems to be slightly confused. Would you be able to please go to the same help page you linked to, and at the bottom where it says "Was this answer helpful?" please click "No", and then enter your email address and a summary of your feedback? Our help our support people will review the feedback, check with the product owners etc and amend the content.

Thank you

Dylan



MadEngineer

4299 posts

Uber Geek

Trusted

  #1217357 19-Jan-2015 10:06
Send private message

Will do, but I'd also like to know why it's not working. We just get an invalid number dial tone when trying. The line used to be with telecom which had the same feature with the same method of setting it up.




You're not on Atlantis anymore, Duncan Idaho.

dylanp
840 posts

Ultimate Geek

Trusted

  #1217468 19-Jan-2015 11:25
Send private message

There could be a few different causes.

If your phone number was reassigned to Vodafone the existing services should have been transferred too, so if you had voicemail you should still have the same voicemail setup etc.

If the phone number went through a port the divert service may have not been requested as part of the port, or the new equipment your phone number is provided from might have a different setup method.

I see you've underlined the "from another phone to your Vodafone business landline", which implies that you might want to configure a landline to divert while you're at a different location. That can be done with the remote divert option that's detailed here http://help.vodafone.co.nz/app/answers/detail/a_id/4272/kw/remote%20divert

So, short answer, it'll depend on the exact situation and we might need to look into it further with you. I guess first question - are you currently being charged for the divert feature?

Thanks

Dylan

MadEngineer

4299 posts

Uber Geek

Trusted

  #1217521 19-Jan-2015 12:49
Send private message

The part you're referring to is the error. Ie the subheading. We are wanting to do the opposite: divert incoming call to another number as per step 3

The heading suggests diverting calls made to another number to the phone you're calling from




You're not on Atlantis anymore, Duncan Idaho.

Create new topic





News and reviews »

Gen Threat Report Reveals Rise in Crypto, Sextortion and Tech Support Scams
Posted 7-Aug-2025 13:09


Logitech G and McLaren Racing Sign New, Expanded Multi-Year Partnership
Posted 7-Aug-2025 13:00


A Third of New Zealanders Fall for Online Scams Says Trend Micro
Posted 7-Aug-2025 12:43


OPPO Releases Its Most Stylish and Compact Smartwatch Yet, the Watch X2 Mini.
Posted 7-Aug-2025 12:37


Epson Launches New High-End EH-LS9000B Home Theatre Laser Projector
Posted 7-Aug-2025 12:34


Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.