HG659 - iOS devices cannot connect to internet all of a sudden

Forums › One New Zealand (including Vodafone, WxC, Farmside) › HG659 - iOS devices cannot connect to internet all of a sudden

Batman

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#161783 19-Jan-2015 19:38

anyone knows why sometimes all of a sudden out of the blue all my iOS devices (iOS 8) will connect to the router but have no internet access

(it connects to wifi, but uses 3G. router sees the device.)

nothing will fix it short of factory reset router

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#1217831 19-Jan-2015 19:57

Have you checked for a proxy or a static ip/dns etc in the wrong range on the device?

hairy1

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#1217832 19-Jan-2015 19:57

Are you using custom DNS entries? HG659 drops them on a reboot so iOS and some other devices fail to DNS look up. Only solution I have found is to re-enter DNS after a reboot.

Cheers, Matt

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#1217837 19-Jan-2015 20:10

lxsw20: Have you checked for a proxy or a static ip/dns etc in the wrong range on the device?

I used the Huawei to assign ONE static ip to my HTPC. should I not do that and set it on the device instead

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#1217838 19-Jan-2015 20:11

hairy1: Are you using custom DNS entries? HG659 drops them on a reboot so iOS and some other devices fail to DNS look up. Only solution I have found is to re-enter DNS after a reboot.

Cheers, Matt

I am on spark so I entered spark DNS, the internet would work even with default Voda DNS so I don't see why that could be an issue, and the all of a sudden had no rebooting involved

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#1217840 19-Jan-2015 20:11

I think the Huawei is allergic to the iphones (not the otherway round, I'm pretty sure the issue is on the router side)

Dairyxox

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#1217845 19-Jan-2015 20:18

Maybe its dying, or overheating?

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#1217847 19-Jan-2015 20:20

all my laptops connect fine?

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#1217848 19-Jan-2015 20:21

what setting do you choose for

WAN-side address allocation mode (normal / passthrough)
DNS mode: Manually configure the DNS server for LAN devices or CPE acts as the DNS proxy

I think i'll get rid of this thing

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#1217849 19-Jan-2015 20:22

I tweaked the above settings - seems to be reconnected. thanks for suggesting a DNS allocation related issue

- although my prediction is something else might pop up ... watch this space!

only had this for 2 days!

Dairyxox

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#1217854 19-Jan-2015 20:29

joker97: all my laptops connect fine?

When routers start to fail, its often not 100% failure, but little things, things you might not even notice. For example bandwidth control starts playing up, port forwards fail, wifi drops, etc etc.

Having 'something' still working is probably the norm.

edit: Who is your ISP? I only ask because i've had problems with a Spark connection recently which was 'fixed' by manually entering the ISP DNS Settings in the router. Not sure if its the ISP or router, but suspect the later.

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#1217891 19-Jan-2015 21:34

There was a similar issue with the hg630, where Apple devices disconnected and needed a manual input to rejoin the network. Switching off 'auto login' setting for the wifi connection in iOS helped in that instance.

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#1217892 19-Jan-2015 21:37

my issue was it "joined" the wifi but refused to connect ie it still used 3G. seems to be ok now ... let's see how long it lasts

sbowness

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#1217980 20-Jan-2015 08:14

I had the same problem last week. After trying a few things I clicked on 'Renew Lease' in the wifi settings on the iPad and everything has been fine since then.

xpd

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#1218005 20-Jan-2015 08:42

I had the issue non-stop, wifi connected but no internet available on multiple different wifi devices...... went back and forth with V/fone multiple times and got nowhere, they even sent another unit but same issue. In the end I turned off the built in Wifi and bought a Unifi.

I just think its a dodgy firmware but getting V/fone to acknowledge that is a no go zone. Someone on GZ did mention that they upgraded the firmware using Sparks version and that seemed to work fine......

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#1218182 20-Jan-2015 11:43

Hmm ... That would make sense since I'm on spark ...

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