Could only agree completely with this comment at the end of the article:
Craig Young, chief executive of the Telecommunications Users Association of New Zealand, said he was always concerned when providers downsized in customer service.
"That's the one area that directly relates to users," he said. "But ... consumers will make a choice and if they end up getting bad service from one supplier then they've got plenty of other suppliers to go to."
Vodafone New Zealand reported a full-year loss of $27.9 million last year.
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