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581 posts

Ultimate Geek
+1 received by user: 20


Topic # 162040 27-Jan-2015 14:04
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Hi all, I think this has been brought up before that VF shouldn't charge connection charges and allow open term if moving an active VDSL from another ISP. Contact Center and VF store both don't agree with this. Can someone from VF please confirm?
Thanks

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6434 posts

Uber Geek
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  Reply # 1223365 27-Jan-2015 15:26
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what do you mean 'shouldn't'

They can structure their pricing however they like.  If they want to make you sign a 10 year contract and charge you $1 per hour of usage, they can. But the great thing is that you have a choice.  You do NOT have to take VDSL from VF.

If you don't want to take a contract, and already have VDSL with another ISP, then don't go with VF.  Plenty of other ISPs out there who will take you on without a contract or connection charge (and some of them have customer service that works too!)



581 posts

Ultimate Geek
+1 received by user: 20


  Reply # 1223376 27-Jan-2015 15:50
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NonprayingMantis: what do you mean 'shouldn't'

They can structure their pricing however they like.  If they want to make you sign a 10 year contract and charge you $1 per hour of usage, they can. But the great thing is that you have a choice.  You do NOT have to take VDSL from VF.

If you don't want to take a contract, and already have VDSL with another ISP, then don't go with VF.  Plenty of other ISPs out there who will take you on without a contract or connection charge (and some of them have customer service that works too!)

Sorry for not being very clear.  I meant that someone from VF confirmed few months back that there is no charge when moving from another ISP with active VDSL at your place. 

19282 posts

Uber Geek
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  Reply # 1223378 27-Jan-2015 16:02
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No charge I suspect but contract term required if zero term then charges apply for sure

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