Internet issue while playing destiny.

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TyroneB

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#162059 27-Jan-2015 22:37

Everyday around 5pm - 1am (give or take an hour) my internet starts playing up and I am unable to play destiny without constantly getting disconnected if I even get connected.

The game works perfect in the morning and mid afternoon before it just gives way.

I have asked friends who are also on Vodafone and they have the same issues with others not on Vodafone having no issue.

I tried contacting Vodafone about it but nothing was wrong on their end.

I tried resting modem and disconnected all other devices. This has been going on since I bought the game early December.

When I try other things such as quickflix the streaming quality drops to standard for everything sometimes it seems worse and I get lag on other titles as well.

Would anyone know what's going on and how to. Fix? My Nat is set to open.

Adapt or Die.

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#1223672 27-Jan-2015 22:44

Destiny had a number of issues going back quite a while now and it was semi an issue on the Vodafone side but it could also come down to the type of internet connection you have got and location,

Good friend of mine plays Destiny I will ask him tomorrow if he is having any issues (I am sure he would of told me by now)

So back to your home internet connection forgetting about the online gaming what is it like at peak time and do you live rural?

TyroneB

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#1223702 28-Jan-2015 00:12

I am not in rural NZ.

I'm not too sure what the peak times are but it tanks to pretty slow in those time frames I posted in comparison to how fast it is between early morning - late afternoon.

Running vdsl.

Adapt or Die.

richms

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#1223706 28-Jan-2015 01:12

Are you on wifi?

Richard rich.ms

TyroneB

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#1223707 28-Jan-2015 01:22

Always hard wired in.

Adapt or Die.

johnr

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#1223717 28-Jan-2015 07:00

What are your modem line stats? You might be connected to a rural cabinet called a ' Conklin ' and getting bad peak time congestion which is causing game play issues,

If this was an issue on the Vodafone side then I am sure the issue would happen 24/7

michaelmurfy

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#1223719 28-Jan-2015 07:13

johnr: What are your modem line stats? You might be connected to a rural cabinet called a ' Conklin ' and getting bad peak time congestion which is causing game play issues,

If this was an issue on the Vodafone side then I am sure the issue would happen 24/7

He is on VDSL :)

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Lias

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#1223721 28-Jan-2015 07:14

johnr: What are your modem line stats? You might be connected to a rural cabinet called a ' Conklin ' and getting bad peak time congestion which is causing game play issues,

If this was an issue on the Vodafone side then I am sure the issue would happen 24/7

He said he's on VDSL.. pretty sure Conklins are only ADSL?

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johnr

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#1223733 28-Jan-2015 07:48

Lias:
johnr: What are your modem line stats? You might be connected to a rural cabinet called a ' Conklin ' and getting bad peak time congestion which is causing game play issues,

If this was an issue on the Vodafone side then I am sure the issue would happen 24/7

He said he's on VDSL.. pretty sure Conklins are only ADSL?

I missed that and I read they are located in rural NZ (I just woke up when posting)

OP Can you please request a fault ticket to be logged and raised up another level (note fault ticket number down), I will speak to Nigel in work today who worked on the Destiny game play issue before and see what he has to say

Ragnor

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#1225571 30-Jan-2015 18:56

johnr:
If this was an issue on the Vodafone side then I am sure the issue would happen 24/7

Why would peak time congestion happen 24x7

TyroneB

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#1227355 1-Feb-2015 22:12

Sorry how do I lodge a fault?

After the day I posted this it was working perfect during those times and I forgot to post back but the ensuing days after have gone back to really awful cut outs blaming my internet.

Adapt or Die.

bensmithnz

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#1239183 14-Feb-2015 23:44

Hi guys,

I've got exactly the same issue here with frequent disconnects on Vodafones' VDSL service. Vodafone claim to have solved the majority of issues with Destiny traffic on their network. I'm not certain it's completely resolved.

Last year I was on SNAP and had NO issues whatsoever with Destiny connectivity. In November last year, I moved house and Vodafone was the ISP currently in the home. This is where the problems started.

For the most of this year, there are frequent disconnects with Destiny between the hours of 4pm until midnight. almost 7 days a week. The weekends are by far the worst. I have just stopped playing Destiny as I type this, due to 8 disconnects in 90 minutes. During the day there appears to be no issue (with the odd 1 disconnect) and usually playing in the early hours of hte morning 2am-3am[ish] there is no issue. The most common issue is a "Contacting Destiny servers" message frequently, and shortly after that I get booted out of the game world, back to the main screen with a "general network" error code: elk / baboon or some other Destiny error code.

100% of the time [when] I lose connectivity to the Destiny servers, my XBOX live connection is still connected (I know this as I am in a party chat with friends, and I dont drop out). There are no other drop from devices in the house, and checking the logs in my ASUS DSL AC68U shows a stable connection to Vodafone, with a sustained uptime.

I have tweeted and discussed this with Vodafone, who completed a full line test citing "there is nothing wrong with the lines or anything into your home". Less than 2 hours after logging this issue I was presented with a response which said "it's not us, it's the Destiny servers" I am unsure how they can be 100% certain of this in such a short time frame?

If it was in fact the Destiny servers, then surely all the other players I play with on other ISP's would experience the same issue. But they dont. It seems to be limited to Vodafone customers. Googling and redditing destiny connectivity issues doesnt yield a massive response indicating a major problem with Destiny Servers.

I am a Systems Engineer by trade, and have completed the following troubleshooting steps in an effort to isolate the problem
1. Updated the firmware 3 iterations, testing each release 1 by 1 - same problem persists
2. Disconnecting all other devices from the network (wired + wireless) - same problem persists
3. Tried isolating it to either wireless or wired connectivity - same problem persists on both
4. Rebuilt my XBOX from scratch and installing Destiny again - same problem persists
5. Changed the DNS servers from vodafone primary DNS in router, to google OpenDNS 8.8.8.8 -same problem persists
6. Applied static / DHCP addresses to my XBOX - same problem persists
7. Put XBOX into DMZ - same problem persists
8. Left XBOX behind the router, and opened up all the XBOX live ports manually and used port forwarding - same problem persists

At this stage, I am running short of ideas as to what is causing this. I am at the point now of thinking of building a wireshark box to capture all the traffic to see where it's going and trying to find the hops to the destination.

Has anybody had any definite fixes, or luck solving this? I will be forwarding this to Vodafone on Monday as part of the technical fault I will be logging.

If anybody has any suggestions that would be greatefully received. :)

On a side note, 2.5 years ago, I was on Vodafone ADSL (before I moved to SNAP VDSL), and I had issues with my Minecraft server connectivity during peak hours. MInecraft connects (by default) on port 25565. I questioned Vodafone about traffic shaping during peak hours, and if that port number was being shaped. THey were very quick to say "no we dont do that". After further investigation, and troubleshooting Vodafone moved that port number out of some "pool" and all of a sudden connectivity was fine during peak hours.

Is there a possibility that there is a port that Destiny traffic is connecting on, that is potentially being shaped during peak hours, and it's causing clients to disconnect? Or is this a possibility that because I am on an unlimited plan, there is different shaping policies applied?

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David79

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#1247168 26-Feb-2015 15:40

Can you all try again, if it isn't working for you then just provide me with the destination IP.
So far the IPs that were provided are shown below, these have been dealt with.

208.185.129.194

199.189.118.227

199.189.118.52

63.237.179.193

bensmithnz

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#1247642 27-Feb-2015 11:17

David79: Can you all try again, if it isn't working for you then just provide me with the destination IP.
So far the IPs that were provided are shown below, these have been dealt with.
208.185.129.194 199.189.118.227 199.189.118.52 63.237.179.193

What are those 4 addresses of?

David79

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#1247669 27-Feb-2015 11:33

Thanks, these are the reported destination addresses.

bensmithnz

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#1247681 27-Feb-2015 11:46

Ahhh interesting.

I will add them to my smokeping box I have at home, and trace the path to them.

Thanks for that! :)

Ben

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