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# 162111 29-Jan-2015 14:32
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I hate bypassing official channels but I can't seem to be able to close my account.

On 6th January I called and asked for my UFB and Vodafone TV to be cancelled. I was told no one from the cancellations team was available and I'd get a call back within 1-2 days.

On 12th January I called back (having not heard from anyone) and spoke to someone. By the end of that phone conversation I was told it has all been closed and I'd receive a final bill and with instructions to return the decoder to any Vodafone retail shop.

On 26th January I receive an email with the bill attached. The invoice date was 21st January and it's a bill for another month of services, 9 days after I'd been told my account was closed, with no mention of anything being cancelled.

Some help would be appreciated please.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


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  # 1224758 29-Jan-2015 14:41
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Not good, you should be cancelled effective from 6th January and certainly not charged for the service from then.




Mike
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  # 1224823 29-Jan-2015 17:14
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Best to send an email with your request , then there's no arguments further down the line
if they forget , or claim to have no record of your call.

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  # 1224830 29-Jan-2015 17:35
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Twitter seems to be a good way to get businesses to do something, give that a shot if they're on it.



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  # 1224842 29-Jan-2015 18:03
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I'll send an email I'm going overseas this evening and don't have an hour of time to set aside for the call.

This is the default page that comes up on the iPad, gold!!!!!!






2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV




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  # 1245308 24-Feb-2015 00:19
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This issue has finally been sorted, email contact ended up resolving it and getting everything cancelled.

I've wound up with a $41.44 credit, does anyone know what happens to this? Could I apply it to my mobile phone account?




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


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