I hate bypassing official channels but I can't seem to be able to close my account.

On 6th January I called and asked for my UFB and Vodafone TV to be cancelled. I was told no one from the cancellations team was available and I'd get a call back within 1-2 days.

On 12th January I called back (having not heard from anyone) and spoke to someone. By the end of that phone conversation I was told it has all been closed and I'd receive a final bill and with instructions to return the decoder to any Vodafone retail shop.

On 26th January I receive an email with the bill attached. The invoice date was 21st January and it's a bill for another month of services, 9 days after I'd been told my account was closed, with no mention of anything being cancelled.

Some help would be appreciated please.