GPRS charges when sending Free pxt

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Dreamy

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#16395 7-Oct-2007 23:41

Hello I am not sure if this is the right forum but hope its ok to post here.
I have a jasjam i bought from aussie 3when i returned to nz & my partner has a jamin that i bought back with me for her.
We are both being charged an extra $0.10 each time we send pxt .
we have phoned and emailed vodafone. both the help and solutions desks

some vodafone people tell us its settings and take it to their stores for the sales person to check out.
i phoned 4 Auckland stores and no-one knows how to do this with jasjam nor do they want to find out about it.
some said get the settings from Imate club, which i have done three times and installed. plus spoke to the imate club about this.
some blame the aussie phone which they say is accessing gprs without our knowning. my answer to why buy import phones.. i bought it while i was over there working.. I was not going to throw away a great and very expensive phone because i returned home.

so far this billing month its cost us combined $18 extra in gprs for sending pxt. or just gprs for no reason that we can see.
when we both access the web we use the wireless pda with the phone part turned off. we do not access the web via vodafone.

so.. any help with where can we take our phones and get them checked out for the right settings..

help please

[Moderator edit (MF): moved to Vodafone forum]

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rscole86

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#90021 7-Oct-2007 23:55

Have you loaded the correct data settings into the phone from the vodafone website?

freitasm

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#90030 8-Oct-2007 07:29

First make sure your device is configured as explained here. If it's all fine, make sure you have the latest ROM update from Club i-mate.

If it's still ok, contact Vodafone Help Desk and ask them to check your account settings. We had a discussion here just last week with a similar problem and it was an account with wrong setup on their side.

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Dreamy

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#90066 8-Oct-2007 11:29

hello,
Ok have contacted clubimate and do have the latest rom version already.
i have set the settings as per your guide and have now sent off a mms. i am waiting until it shows on my account to see if i have it correct this time.
I did download the operating settings from the imate club for nz , that is what i was using
i did try the vodafone nz website settings . they do not work at all on my phone. will not send any pxt with them that is why i went to the imateclub.
it appears now that we are being charged $0.10 data charge when we send a pxt and when we receive one, so if this does not work it will be back to help line vodafone. and please lets hope i get someone who has a basic knowledge settings..

if it was not for loving my jasjam i would have thrown it at the wall by now and brought a nice cheap ugly but vodafone friendly phone,
and to cap off my weekend the allblacks lost :(

~~Dream.Catcher~~
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chiefie

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#90071 8-Oct-2007 11:44

funny enough, I have the same problem but didn't notice it until you mention.

Even though I should have 20 PXT (or was it 10 PXT) to use each month on my YouChoose 60. I still get charged for $0.10 each sending and receiving.

I got my Jasjam from a local IT channel, and is Vodafone NZ customised. Prior to my change over to Jasjam, I never get charged for PXT, except the $0.20 overage. My previous phone was imate Smartphone2.

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Dreamy

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#90073 8-Oct-2007 11:56

so chiefie what are we going to do about this matter. i have spent $19 40 this month and i have two more weeks to go on my monthly contract. this could be very xpensive lol..

i said to my partner. i think people with pda phones don't look at their vodafone account they just pay it. so they would no notice if they are getting billed for this extra gprs usage..

look forward to any other people with this problem..

~~Dream.Catcher~~
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chiefie

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#90094 8-Oct-2007 13:54

well.. hence my advice to get a data plan at least of 3MB plan, beats paying high $11.25/MB (on casual) or $11.25/month for 3MB included.

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drajk

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#90255 9-Oct-2007 13:34

Hi,

I posted about the same issue earlier in this forum in September Charges for included PXT sending and even for receiving MMS on IPAQ h6365 .

Shortly after posting Paul Brislen contacted me and very kindly offered to followup but I told him that someone at Customer Service said that they were on to the issue and said that they would call me back by the end of the week.

When I had not received a call by the following Monday I contacted Paul and he kindly agreed to followup.

I then received a call from Customer Service last Wednesday - unfortunately the CS Rep said that he was unable to access my account due to 'system' problems and had to call me back. When he then called me back he said that he still couldn't access my past bills properly but that he would investigate and IF he considered that there had been incorrect charging he would refund me the amount of the overcharge - he initially tried to tell me that there were no PXT charges but I had to explain to him that the charges were showing as GPRS data charges.

What is even more frustrating is that I have tried on more than four occasions to have the 'Vodafone Music' newsletter MMS cancelled as this comes every Saturday and since the introduction of the new billing system I am being charged every time VF sends this to my phone - despite assurances that this has been cancelled it came again last Saturday and again my account was charged to receive it.

The relevant handset is a VFNZ-sourced hp Ipaq 6365 which has the correct settings as per the Vodafone website and as per the various posts about settings on Geekzone.

The CS rep told me last Wednesday that he would call me back this Wednesday hopefully with a resolution but has still not acknowledged that there has been an overcharge and as at the conversation last week was still saying that 'it had to be checked out'.

I see that others are reporting the same problems both in the earlier thread and in this one and I am starting to become quite frustrated in the time being taken to sort out this problem - I am a busy Medical Practitioner, IT Consultant and Company Director and the amount of time being taken to sort out this problem far outweighs the amount involved but their is a matter of principle involved and the problem may be fairly widespread.

I am hoping that the CS Rep will call me tomorrow with a resolution and some compensation but I don't know how likely that is at present.

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#90259 9-Oct-2007 14:00

I have contacted Paul Brislen again now. Let's see what we can find - too many people having the same problem...

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#90272 9-Oct-2007 15:23

My guess to this is, this only actually happen after the Billing system upgrade. Perhaps someone missed out the free PXT and PXT data setting?

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Dreamy

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#90340 9-Oct-2007 20:57

I did an experiment yesterday.
I took my vodafone simcard from my phone and put it into my son's non pda phone bought from vodafone nz manukau shop last year.
I sent a pxt to my partners phone . the result was i was charged gprs for sending a pxt from my sons phone using my contract sim.
my partner was charged for receiving it.
I then got my sisters sim ( she is on vodafone contract same plan as my one but she does not get the gprs charges when she sends pxt) and i put her sim in my jasjam and sent pxt she was not charged for it, even coming from my phone. ( vodafone said it was my settings on my phone that were at fault.)
then i repeated this with my sisters sim in my partners jasjam and again she was not charged for sending a pxt. even using my partners phone.

conclusion we came to: it is our billing that is incorrect.

I am not worried about who is right or wrong and vodafone up until now has been great to me and i have used the vodafone network for the last 10 years. all i want is to sort this out so i can send pxt without occurring extra cost.

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VFNZPaulBrislen

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#90662 11-Oct-2007 15:36

Hi all,

I've escalated this issue internally but it's a bit of an odd one. The team have asked if we can get some more information so we can look at the problem more fully.

If anyone has had this problem can you private message me with your mobile number so we can take a closer look at it.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz