I'm experiencing some very slow speeds on TCL cable - multiple speed tests on different servers are putting my d/l at around 2000 kpbs, and u/l at around 500 kbps. I'm on the 10G 4M/2M plan. Real life tests have involved sending largish email attachments (2MB+) and uploading to YouTube - both painfully slow.
Have tried 2 different computers (a month-old MacBook and a somewhat elderly Windows PC) with no significant difference in performance. Currently networked using a Netgear RP614 router, but when I took this out of the chain and connected directly to the modem, again there was no change.
I have emailed the Clear.net helpdesk but as yet have received no response. Does anyone have any suggestions, or has anyone experienced anything similar?