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6 posts

Wannabe Geek

# 16421 9-Oct-2007 18:33
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I'm experiencing some very slow speeds on TCL cable - multiple speed tests on different servers are putting my d/l at around 2000 kpbs, and u/l at around 500 kbps. I'm on the 10G 4M/2M plan. Real life tests have involved sending largish email attachments (2MB+) and uploading to YouTube - both painfully slow.

Have tried 2 different computers (a month-old MacBook and a somewhat elderly Windows PC) with no significant difference in performance. Currently networked using a Netgear RP614 router, but when I took this out of the chain and connected directly to the modem, again there was no change.

I have emailed the helpdesk but as yet have received no response. Does anyone have any suggestions, or has anyone experienced anything similar?

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4352 posts

Uber Geek

Lifetime subscriber

  # 90306 9-Oct-2007 18:49
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Hi Jarrod, welcome to Geekzone.

Yes that does sound slow, unfortunately you cannot use external sppedtest sites, ie ones not hosted by TCL, to measure your speed accurately.

IF you want to, you can collect a sample of different speed tests done at different times of the day, and on different servers, and sent them via email to Do not include any tests done from the Wellington server, as they are never right for TCL cable users.

Unfortunately uploading videos to youtube is not a good way to test your upload speed. As their servers are always going to be busy, and it is hosted overseas.

Secondly emails are not meant for sending large attachments, and you will probably find that it will always be slow.

You have already tried removing the router, which is the best place to start.
Also tried it on another PC, another scenario checked off and tested.

I would say you just need to wait and see that the helpdesk say, and let us know what they say.

1946 posts

Uber Geek


  # 90308 9-Oct-2007 18:56
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Where are you?



Antonios K


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6 posts

Wannabe Geek

  # 90309 9-Oct-2007 19:12
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Thanks for that. I appreciate that the email and YouTube examples are not the best tests of my upload speed - in fact they weren't so much "tests" as "the incidents which made me think I might have a problem". Internet browsing and BT have been tolerable if not exceptional (most of the time) - bearing in mind that until a couple of months ago I was on Telecom's Go Large plan, so my standards for what is tolerable might be somewhat lower than everyone else's.

Have done repeated tests at on both their Auckland and Napier servers (didn't bother with Wellington - aware of the peering issue) both this morning and this evening, with very similar results. The only variation was that in some tests my upload speed dropped below 100kpbs. Will let you know what reply with.

I am in Highbury in Wellington.

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Wannabe Geek

  # 90589 11-Oct-2007 08:36
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Haven't heard back from TCL yet (although I did receive a marketing email from them entitled "It's nice to know you've made the right choice!") but speed tests last night had my download speed at about what it should be - I was getting around 3500 kbps from the Auckland server and 4000 kbps from the Napier server. Upload speed on the other hand stayed around 500 kbps.

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Wannabe Geek

  # 90781 12-Oct-2007 08:22
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TCL are sending a technician - they think there may be a problem with the line.

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Master Geek

  # 90831 12-Oct-2007 13:12
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Been having some poor service here too, been great for 6 or so months going at full speed 4mbit/2mbit. However over the last month or so i've only been able to pull around 500kbits at best most of the time. Almost getting to the point where i will ring them...

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  # 92680 27-Oct-2007 17:49
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I had 2mb speeds for months when i was on the 4m/2m 10g plan. But as i came from dial up i simply didnt care.

When i switched to 10m/2m 20g, I called them as i was told the 10m should be all go, but it wasnt. Seems they'd had me on 2m/2m the whole time i'd had cable with them.

I'm now getting  over and above the 10m i pay for, and i really only d/l torrents and youtube, so there's not a huge difference anyway.

Could be something similar at your end perhaps.

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