[TelstraClear] Service Outage Notification - Christchurch October 16th 1am

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#16547 15-Oct-2007 16:05

We will be carrying out work to upgrade our InHome network in Christchurch.
Whilst we carry out this work, we need to implement an outage affecting all cable modem services. If you have digital television, your Electronic Programme Guide and Pay Per View Movies will also be affected during this time.
The outage period is planned from 1am to 5am on Tuesday October 16th 2007. The individual impact on your service during this period will be for up to 4 hours.

We apologise for this disruption to service and any inconvenience this may cause you.
You may need to turn your cable modem off and on again at the wall to reset it.If you have any questions regarding this notice, or your service has not fully returned by 6am please contact our customer care team on 0508 888 800.

Murray Judd
Product Manager - Consumer Internet
TelstraClear

chiefie

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#91200 16-Oct-2007 09:03

As I left home for work this morning, I had a few quick checks between 7:15am to 8am to see if the cable internet is up and running or not, alas, it isn't going anywhere for me.

I have tried remote access back to my home PC from my work, it does not connect. It is 4 hours after the stated completion, and the TCL network status is indicating no known cable modem problem.

Can someone in TCL please double check and confirm the Chch's cable internet status?!

p/s: I am at my work now.

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#91217 16-Oct-2007 11:51

My TCL cable internet was working fine in Woolston this morning, at 7:15am. I'm not sure I got any email notification from Telstraclear though, this posting was the first time I heard about the outage. Will have to doublecheck that maybe.

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#91218 16-Oct-2007 12:05

There was no email notification except this post from TCL yesterday, very last minute thing.

Anyhow, if you got the connection going fine, I still can't get to my home from work... guess my connection isn't working at all.

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#91260 16-Oct-2007 16:37

Yes, we at work experienced massive problems all day in relation to this upgrade. But to TCL's credit, it was not intirely their fault. On our network we have a MAKO box as well, and after TCLs update our MAKO box got completley confused. We softreset the device, which got most internet features going, ie. anything not on Port 80.
Finally we tried Hard booting the MAKO. Powering off from the wall, which updated the MAKO and now things are better.

Still get the occasional MAKO Updating message when viewing some sites. =/

But my reccomendation is to try powering off and on both your modem and any router devices you have on your network to get things going.

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#91267 16-Oct-2007 18:16

kinsten: But my reccomendation is to try powering off and on both your modem and any router devices you have on your network to get things going.

Yes I have done this but it was no help. the problem was with TCL this time. Anyhow as at 5-ish the connection is back on.

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gchiu

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#91321 17-Oct-2007 09:16

Being in Wellington and some distance from CHCH, we had poor service all day yesterday. It finally died last night after I rebooted the cable modem. TC said there were about 500-1000 cable modems affected by power to one of their nodes. It's still not right this morning.

I don't know why they can't put this information on their IVS so we don't have to wait 30 mins for someone to speak to to find out.