Vodafone mobile - I hear a strange tune when I dial a company in Perth...

Forums › One NZ (including Farmside) › Vodafone mobile - I hear a strange tune when I dial a company in Perth...

tigercorp

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#165490 11-Feb-2015 15:25

It's a weird one. I can call the company successfully from the gf's Skinny mobile but when I try from my Voda mobile all I hear is this terrible tune - http://vocaroo.com/i/s1mUm5fhoeBm
There's no ring tone at all, it just launches into that 80s gameboy sounding tune.

I can dial other Perth numbers just fine.

I've rung the 777 technical support and they get the same tune from their landline and mobile. A ticket has been raised.

Unfortunately I went naked vdsl last month so don't have the Telecom landline to try from :o

At the moment I'm getting the office in Sydney to patch me through as it works fine for them (and I suspect the rest of the world). The company in question is a decently sized healthcare org and they haven't heard of any issues except mine.

I don't know if publishing the number for others to try is a great idea so if you do want to give it a go I'll happily message it.

johnr

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#1235734 11-Feb-2015 15:29

Can you DM the number in OZ so I can test call it

tigercorp

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#1235743 11-Feb-2015 15:31

johnr: Can you DM the number in OZ so I can test call it

Done, thanks for the quick reply!

johnr

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#1235746 11-Feb-2015 15:36

Wow that is very very stange :/

kornflake

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#1235958 11-Feb-2015 19:58

ippbx with weird routing rules sending anything that is presenting with 6421* to a queue, does it happen from other 021 voda mobiles?

toejam316

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#1236084 11-Feb-2015 21:45

I've got a 2degrees connection with an 021 number, so if you want to message me the number I can give it a go and tell you if it works or not, might help prove the fault.

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tigercorp

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#1236209 12-Feb-2015 07:04

kornflake: ippbx with weird routing rules sending anything that is presenting with 6421* to a queue, does it happen from other 021 voda mobiles?

Yes, happens from other Vodafone mobiles and the Vodafone helpdesk landline. It could definitely be something on their end although it seems unlikely given the nature of the business.

toejam316: I've got a 2degrees connection with an 021 number, so if you want to message me the number I can give it a go and tell you if it works or not, might help prove the fault.

That's a great idea, thanks. If you get a normal ring tone then you can hang up immediately as the call is fine.

I'd love to know if that tune is in fact from a game. It sounds like I should know it and its annoying me :D

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toejam316

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#1236211 12-Feb-2015 07:07

tigercorp:
kornflake: ippbx with weird routing rules sending anything that is presenting with 6421* to a queue, does it happen from other 021 voda mobiles?

Yes, happens from other Vodafone mobiles and the Vodafone helpdesk landline. It could definitely be something on their end although it seems unlikely given the nature of the business.

toejam316: I've got a 2degrees connection with an 021 number, so if you want to message me the number I can give it a go and tell you if it works or not, might help prove the fault.

That's a great idea, thanks. If you get a normal ring tone then you can hang up immediately as the call is fine.

I'd love to know if that tune is in fact from a game. It sounds like I should know it and its annoying me :D

Super Mario Bros World 1-1.
I'll give the number a call after my meeting this morning.

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tigercorp

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#1236212 12-Feb-2015 07:10

toejam316: ...
Super Mario Bros World 1-1.

Ahh frack, of course it is, just heavily distorted and slowed down. Thanks again!

andrewNZ

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#1236214 12-Feb-2015 07:14

Tims leaving prank...?

toejam316

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#1236227 12-Feb-2015 07:57

Yep, I'm getting the tune from my phone (2degrees with an 021 number). Might just be an odd PBX issue on their end, because I don't think it's Vodafone's fault.

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tigercorp

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#1236250 12-Feb-2015 08:50

toejam316: Yep, I'm getting the tune from my phone (2degrees with an 021 number). Might just be an odd PBX issue on their end, because I don't think it's Vodafone's fault.

Thanks for that. I might just pop out and get a 2D sim to test with before letting them know.

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dylanp

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#1236332 12-Feb-2015 10:08

I think your call took a wrong turn in the Internet tubes and ended up exiting through a Super Mario pipe. Cool.

johny99

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#1236343 12-Feb-2015 10:16

Sounds like hold music to me.

tigercorp

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#1249349 2-Mar-2015 12:20

VodafoneDylan: I think your call took a wrong turn in the Internet tubes and ended up exiting through a Super Mario pipe. Cool.

And apparently this was pretty much it :D

Turns out the problem wasn't just happening for the number I was trying to call.

Vodafone found the issue was some routing by an upstream carrier and hassled them until they fixed it.

Thanks Vodafone, the mystery of the Super Mario is closed.