Neon being forced on all new unlimited customers

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Lias

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#165540 12-Feb-2015 20:20

http://www.stuff.co.nz/technology/digital-living/66093432/sky-televisions-neon-to-launch-in-hours

According to that Stuff article, you cant order new Vodafone unlimited plans without a compulsory Neon subscription.

Seriously WTF? Who in their right might at Vodafone thought that was a good idea.

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JarrodM

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#1236821 12-Feb-2015 20:47

The terms of that deal are bad too. they were at this page http://www.vodafone.co.nz/legal/terms-conditions/neon-offer/ which has now there. you had to sign up for 12 months with vodafone and neon. you got 6 months of neon free, but for the last six months of your vodafone contract you have to pay $10 extra per month for neon. you can't cancel it either, unless you wanted to pay an early termination of $299. this pretty much makes the point of subscribe and leave when you want a bit redundant. Can't see why anyone would sign up to this deal.

Oldmanakbar

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#1236824 12-Feb-2015 20:52

If all of that isn't some massive cosmic typo then its just crazy. Who in their right mind thought that was a good idea?

Suppose it is a way to get market share when you have already missed the boat I guess...kind of.

konfusd

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#1236896 12-Feb-2015 23:27

My guess is Stuff have misinterpreted the promo, since customers won't be able to get more than one promo (e.g. the free SKY movies or sport deal currently on) or even things like MySKY HDi discount + NEON discount. AFAIK the pricing for NEON is supposed to be $20/month so $10/month after 6 months free is pretty good imho. Sounds like we'll find out tomorrow at any rate.

Edit: Copy in the Feb/March in store guide states "We're giving you NEON for six months when you sign up to Vodafone Unlimited Broadband Data and home phone plus NEON, all on a 12 month term". Since both promos are paired with the same clothed broadband packages, why would Vodafone bother with the current SKY promo (started Feb 3rd) if customers will be forced to get the NEON promo instead?

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mattwnz

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#1236902 13-Feb-2015 00:13

They may as well say it is $5 per month for 12 months when averaged out. I am guessing you will be able to opt out of the 'free' neon service. At least Spark can get this sort of thing right with lightbox, free for 12 months.

Demeter

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#1236966 13-Feb-2015 08:42

I think Stuff have the cat by the tail with their reporting. I've flagged this with the team, will report back if I hear anything.

Gilco2

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#1236976 13-Feb-2015 08:55

I dont trust a lot of Stuff reporting. But if it is true I would bail from vodafone and switch to a competitor rather than forced into something I dont want

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