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382 posts

Ultimate Geek
+1 received by user: 21


Topic # 165855 23-Feb-2015 01:23
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Hi,

Just wondering if there are supposed to be any terms & conditions for the free $19 combo for porting your number. https://www.vodafone.co.nz/mobile-plans/switch-to-vodafone/

In particular, I wanted to check it still applies if I'm porting an old Vodafone number back to Vodafone (from 2degrees). The number hasn't been with Vodafone for I think 6 years or so. On the broadband side, I know some companies with free credit for joining only give it if you haven't been with them for 6 months for whatever, which wouldn't be a problem here but thought I'd check. (Skinny seems to imply they won't give their free combo if your number is 020, but I think that's just poor wording particularly since it means they're excluding people besides former Skinny customers.)

Perhaps there isn't any limit because the number of people who'd bother going through the hassle of porting between companies every month or whatever is small. (And I guess there's probably something in your T&C which could be use to refuse to provide the free credit if it comes to it.)

The only thing I can find is the website which suggests it's actually $19 credit and I guess it's up to the customer whether they want to use it for the $19 combo. Neither the prepay T&C https://www.vodafone.co.nz/legal/terms-conditions/prepay/ & https://www.vodafone.co.nz/legal/terms-conditions/prepay-porting/ seem to say anything about the $19 free for porting.

I will try asking customer service, but the lack of info anywhere online I could find makes me thing they won't know.

Cheers

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382 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1244517 23-Feb-2015 01:24
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One thing I did find is some interesting stuff in the T&C. E.g. it seems I was supposed to return my SIM card to you when I stopped using it. (Not on request, the T&C 11 a seems to imply it's required.) And 11 n suggests you lose any money or add-ons if you lose your SIM, even though I'm pretty sure you don't, you can transfer the whole account including addons, as with other providers. Well barring any credit used by someone else if you lost the SIM, before you reported it. Funnily enough 7 b does suggest you need to quickly report lost phones partially for this reason.

19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 1244544 23-Feb-2015 06:05
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It's a $19 credit and don't worry about the T&Cs of the SIM (only if requested) and if you lose a SIM free replacements can be obtained from any Vodafone store and you don't lose credit / addons,

The credit / addons is not actually on the SIM card anyway

:)

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