Vodafone TV - Wont work unless Chorus turn off tagging

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dutyfree

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#166018 27-Feb-2015 19:18

Hi,

we have had Vodafone TV for 10 days, it has never worked. We have had two visits, three set top boxes, two modems, fibre internal box checked/replaced, 3 plus hours on hold etc and still nothing.

When a Chorus guy was here, Chorus turned off tagging and it worked. First, what is tagging? Second, Chorus refused to leave it off while Vodafone worked on the problem, why?

Any help appreciated.

DjShadow

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#1248030 27-Feb-2015 19:29

VLAN tagging needs to be on for it to work, also Multicast has to be turned on as that is the technology it runs on

sbiddle

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#1248031 27-Feb-2015 19:29

Can assume it's the VLAN tagging on the connection. TV uses multicast, so isn't anything to do with the VLAN settings per se, but my understanding is VLAN tagging is required for multicast to be delivered to the ONT.

ZollyMonsta

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#1248081 27-Feb-2015 20:52

Pretty sure it's for QOS also.

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sbiddle

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#1248197 28-Feb-2015 08:46

ZollyMonsta: Pretty sure it's for QOS also.

VLAN tagging is required for voice QoS as a different 802.1p tag is used for multicast TV, voice (which uses the CIR) and general data.

Turning off VLAN tagging isn't a permanent fix and will break things, hence the reason it can't be off.