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Forums › Vodafone New Zealand › Vodafone "Customer Zone" website not working


956 posts

Ultimate Geek
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Topic # 166030 28-Feb-2015 08:49
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If anyone is on from Vodafone at the moment, I can't access the Customer Zone (ex TCL).

The main VF site appears fine, when I try to logon it just hangs and says "Loading" on the tab.

I've also tried going directly to my bill using the link on my email but that also just hangs.

Is this a known problem?  Is there some service happening to the site?  Do you know when it will be back up again?

Thanks




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4364 posts

Uber Geek
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  Reply # 1248224 28-Feb-2015 08:55
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I have the same problem - can't access my usage meter or speedtest in customerzone.vodafone.co.nz

I am an ex-TelstraClear cable customer.




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956 posts

Ultimate Geek
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  Reply # 1248228 28-Feb-2015 09:01
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Sideface: I have the same problem - cant access my usage meter or speedtest in customerzone.vodafone.co.nz

I am an ex-TelstraClear cable customer.

Thanks - so that rules out my PC and connection :)




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191 posts

Master Geek
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  Reply # 1248250 28-Feb-2015 09:52
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Yep - same issue here (VF Cable in Kapiti) - but can access payment site:- 

 

https://customerzone.vodafone.co.nz/selfservice-payonline/enter.htm

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  Reply # 1248324 28-Feb-2015 11:30
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Speedtest is back up now:

Auckland
Wellington
Christchurch




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956 posts

Ultimate Geek
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  Reply # 1249130 2-Mar-2015 08:16
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I left it a couple of days and it appears to be working now. Checked my bill and as suspected have been charged for Sky services that I had cancelled!  Oh well wish me luck!




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