VF Charges for service thats not enabled

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hsvhel

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#167428 13-Mar-2015 09:18

Hi all

Could someone from the Vodafone team have a look into a random charge that I encountered Wednesday, have corrected the amount via the help desk, but am interested as to why I was charged. Helpdesk got herself very confused about what exactly the charge was.

Query is around a text charge to a very long international number, apparently facetime. But then apparently not, shortly after she could not tell me what it was, then I started to get the generic "read from card" responses.

Happy to do this via PM for account details. Would also like to confirm this charge will not re-occur, helpdesk could not confirm but though it would not, closely followed by her telling me it would.

Cheers

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Predated

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#1257674 13-Mar-2015 09:27

Each time you change your SIM an iphone sends a text to a number in europe to verify your number for imessage

johnr

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#1257687 13-Mar-2015 09:43

Do you have your SIM card in an iPhone and was it a +44 number? As above each time you activate Facetime or imessage the handset sends an international SMS which is charged and would be valid,

I have looked into soooooo many of these and customers disputing it and each time charge was valid

John

chewster

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#1257695 13-Mar-2015 09:46

If the number is +44778205094 then that is most definately iMessage/Facetime activation. Gets sent from iOS in the background to Apple server to validate your mobile number against your Apple ID.

If it was the activation message, then it can/will happen again and is under Apples control as to what triggers this. Turn iMessage/Facetime off to prevent. Vodafone only charges for the international SMS that your handset generates.

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MikeB4

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#1257696 13-Mar-2015 09:47

out of curiosity how much are these FaceTime iMessage charges?

Here is a crazy notion, lets give peace a chance.

chewster

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#1257697 13-Mar-2015 09:48

KiwiNZ: out of curiosity how much are these FaceTime iMessage charges?

31c on Prepay, 20c On Account for an intl SMS.

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johnr

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#1257698 13-Mar-2015 09:49

KiwiNZ: out of curiosity how much are these FaceTime iMessage charges?

Prepay 31 cents on account 20 cents

Edit: Beaten by @KieranReid but they are standard international SMS charges to UK

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MikeB4

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#1257930 13-Mar-2015 15:02

johnr:
KiwiNZ: out of curiosity how much are these FaceTime iMessage charges?

Prepay 31 cents on account 20 cents

Edit: Beaten by @KieranReid but they are standard international SMS charges to UK

Thats OK i have just activated those on my 6+ and I was not want a 6 figure account at the end of the month :P

Here is a crazy notion, lets give peace a chance.

Athlonite

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#1257968 13-Mar-2015 16:05

johnr: Do you have your SIM card in an iPhone and was it a +44 number? As above each time you activate Facetime or imessage the handset sends an international SMS which is charged and would be valid,

I have looked into soooooo many of these and customers disputing it and each time charge was valid

John

Do iPhones tell you they are going to do this before sending the Txt and give you a chance to back out of it before sending the txt msg

MikeB4

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#1257970 13-Mar-2015 16:07

Athlonite:
johnr: Do you have your SIM card in an iPhone and was it a +44 number? As above each time you activate Facetime or imessage the handset sends an international SMS which is charged and would be valid,

I have looked into soooooo many of these and customers disputing it and each time charge was valid

John

Do iPhones tell you they are going to do this before sending the Txt and give you a chance to back out of it before sending the txt msg

I received no notifications when I activated iMessage and FaceTime in my iPhone, or I may not have noticed it as I was doing a lot of set up a the time

Here is a crazy notion, lets give peace a chance.

Predated

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#1258072 13-Mar-2015 18:45

It does give you a popup message, you can pick ok or cancel

can't find a picture of the wording but previous versions of ios used to mention that you may be charged, but I think ios8 is worded differently so its not so obvious an sms is sent

hsvhel

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#1259988 16-Mar-2015 08:25

Cheers guys, it was a facetime charge the number is correct as listed above. Reason I query is because I have FaceTime disabled and the phone was setup via wifi when it was disabled. Did not expect the charge or a need for the text.
Account is only ever given what it needs for the month ahead and this although minor cost, put it under the required amount to renew.
Good to know though.

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