[WXC/VFX] Caller Display not working on 'ported number'

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Caller Display not working on "ported number"

nigelramsay

80 posts

Master Geek

#16874 1-Nov-2007 17:13

Hi everyone

I recently had my iTalk (Callplus) telephone number ported to VFX. I'm really happy with the service, except that my Caller Display is not working correctly. I know that the number is being received by World Exchange, because the number appears in my email notifications when I get a voicemail.

The other interesting behaviour is that when I'm on a call, and a 2nd call comes through - the caller display works correctly and displays the new caller's number on screen.

I'm fairly sure it's not my phone, as we have VFX at work too - and I brought their phone home to try out, but exhibited the same behaviour.

Anyone got any ideas? Or similar stories?

Cheers

Nigel

maverick

3594 posts

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WorldxChange

#93316 1-Nov-2007 17:31

Interesting that it works for Call Waiting but not on the original call, if you PM your details phone number and device type I will take a look or have one of the guys take a look and see if we see an issue,

Also what make and model phone are you using ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

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WorldxChange

#93322 1-Nov-2007 18:34

Hi Nigel,

Thanks for the info, I have taken a look at the 4 calls you received today and CLI was passed to your device for all of them, the config looks okay as well, what model panasonic phone do you have , I have a couple in the office I will look to test with and see if we can reproduce the issue as everything looks okay here at the moment.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

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WorldxChange

#93323 1-Nov-2007 18:56

opps one more...can you pm the details off the device at work your using thanks.

Have you tried another cable from the phone to the 2102 ?, just a thought but may be a quick test if you have one handy.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

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WorldxChange

#93327 1-Nov-2007 19:21

Well I'm back again Nigel.....Think I found the issue it does look like a corruption. it was actually a missing line from the config, working on it now you will require a reboot of your device to pick up a new config shortly,

all done so give the device a restart and give it a minute or 2 to pick up the changes and then it should be all fixed.

Also I am looking to see what went wrong in the device profile for this service in the first place.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

nigelramsay

80 posts

Master Geek

#93356 1-Nov-2007 21:52

Thanks, that's done it. I really appreciate the quick service.

It's the opposite of my previous telephone provider!