Twitter access problems

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stuartjmz

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#169848 27-Mar-2015 22:39

A couple of hours ago, images stopped loading for me on Twitter. After a PC and router shutdown and reset, and repeated cache clearings, using CCleaner and then the individual browsers, I then found myself unable to login to Twitter at all, and ONLY Twitter. A call to my ISP proved unhelpful, the gentleman at the other end had trouble with my NZ accent, and started explaining how the Internet works to me as if I hadn’t been online since he was in diapers. Then I remembered having a similar problem with another site, soompi.com, once, and so decided to test something out. I fired up my proxy, selected a US server, and am back with fully (albeit slow) functioning Twitter access. Am I correct in assuming that if I’m having no access problems whatsoever with any other website, and if the problem disappears when I access via proxy, the issue is at Vodafone's end, not mine?

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Ultimate Geek
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#1269381 28-Mar-2015 00:29

Certainly not limited to you, seems to be an access issue to one of the CDN nodes:

;; QUESTION SECTION:
;pbs.twimg.com. IN A

;; ANSWER SECTION:
pbs.twimg.com. 30 IN CNAME cs472.wac.edgecastcdn.net.
cs472.wac.edgecastcdn.net. 212 IN A 192.229.237.25

But that host seems to be dead as a dodo from Vodafone's network, exits VF's network, goes straight to any2ix.coresite.com then dead.

freitasm

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#1269382 28-Mar-2015 00:31

Can access the Twitter timeline but none of the images or avatars load for me, on Vodafone mobile.

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hio77

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#1269383 28-Mar-2015 00:32

This would explain all the complaints about slow loading at geekzone IRL.

cdn is being iffy on VF DSL too.

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stuartjmz

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#1269385 28-Mar-2015 00:33

freitasm: Can access the Twitter timeline but none of the images or avatars load for me, on Vodafone mobile.

Yes, I'm back to this level of access now - text loads, nothing else, through both Vodafone VDSL and mobile.

nigelj

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#1269387 28-Mar-2015 00:47

From one of my overseas machines:

$ host pbs.twimg.com
pbs.twimg.com is an alias for wildcard-eb.twimg.com.
wildcard-eb.twimg.com has address 199.96.57.7

That IP seems to work over Vodafone so I'd suggest while it's broken overriding it.

hio77

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#1269388 28-Mar-2015 00:51

platform.twitter.com also seems to be acting up.

Causing GZ to pause loading, a tad frustrating.

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nigelj

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#1269389 28-Mar-2015 00:58

hio77: platform.twitter.com also seems to be acting up.

Causing GZ to pause loading, a tad frustrating.

also abs.twimg.com

Working for me (at 1AM) is:

199.96.57.7 abs.twimg.com pbs.twimg.com
199.96.57.6 platform.twitter.com

Really shouldn't need to resort to these sorts of DNS/hosts file hacks still, but....

hio77

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#1269390 28-Mar-2015 01:03

nigelj:
hio77: platform.twitter.com also seems to be acting up.

Causing GZ to pause loading, a tad frustrating.

also abs.twimg.com

Working for me (at 1AM) is:

199.96.57.7 abs.twimg.com pbs.twimg.com
199.96.57.6 platform.twitter.com

Really shouldn't need to resort to these sorts of DNS/hosts file hacks still, but....

i might just leave it and hope its set by the time i get up tomorrow.

Behind cached dns setup so i cant really be bothered tossing a hack in there that ill have to fix later.

>nslookup platform.twitter.com
Server: pfsense.lanrouter
Address: 10.3.57.1

Non-authoritative answer:
Name: cs472.wac.edgecastcdn.net
Address: 192.229.237.25
Aliases: platform.twitter.com

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

stuartjmz

228 posts

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#1269447 28-Mar-2015 10:39

Since the problem's ongoing, I rang Vodafone again this morning. After nearly half an hour on hold for a level 1 response, the staffer's attempt to put me through to their "Twitter support desk" saw me cutoff after antoher 20 minutes or so on hold. Quelle fun!

johnr

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#1269449 28-Mar-2015 10:42

No need to call issue is already getting looked into

stuartjmz

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#1269481 28-Mar-2015 11:40

johnr: No need to call issue is already getting looked into

A bit late with that info. It would've been helpful if Voda had mentioned that on their status page this morning. Without any such update, the only way I knew they were aware of the problem was af by spending an hour and a half trying to reach them this morning. Thanks to their "Level 2" response last night telling me there was no problem.

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freitasm

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#1272526 28-Mar-2015 18:07

Any update on this? Still on mobile.

Also, not only Twitter but other domains from overseas seem to be having problems.

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nigelj

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Ultimate Geek
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#1272527 28-Mar-2015 18:10

freitasm: Any update on this? Still on mobile.

Also, not only Twitter but other domains from overseas seem to be having problems.

Chris Keall is chasing it up a bit of Twitter... https://twitter.com/vodafoneNZ/status/581673223349252096 was their response to him - a link to the VF Forums from 4-5 hours ago acknowledging but no info.

Edit: A link to a broken site is a bit useless: http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Twitter-content-not-displaying-correctly/m-p/179358#M783 for the VF Community post that was linked to.

stuartjmz

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#1272528 28-Mar-2015 18:10

freitasm: Any update on this? Still on mobile.

Also, not only Twitter but other domains from overseas seem to be having problems.

images still not loading for me on twitter on pc either. vodafone vdsl. All they told me on twitter is they know there's a problem

johnr

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#1272529 28-Mar-2015 18:12

stuartjmz:
johnr: No need to call issue is already getting looked into

A bit late with that info. It would've been helpful if Voda had mentioned that on their status page this morning. Without any such update, the only way I knew they were aware of the problem was af by spending an hour and a half trying to reach them this morning. Thanks to their "Level 2" response last night telling me there was no problem.

Sorry but don't shoot the messenger please I am not on the payroll when I post on Geekzone thanks

John

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