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wmoore

510 posts

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#17029 8-Nov-2007 17:54
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Hi

Just got my bill from WXC.

Question 1.
VFX service.

Where is the 09 free Local calling area. ? For example my parents are in Warkworth 09 425 ****
so I can just dial 425 **** and get through, but I notice that I am charged for those calls.

Question 2.

Are we now being charged $10 for the VFX service. Because I have been charged $10.

Thanks.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

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maverick
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  #94320 8-Nov-2007 19:06
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Question 1.
We match the same as Telecom for the calling regions, our own calling regions is much larger so we allow 7 digit dialing for all ares with the same area code,  ie 03  can dial 7 digits anywhere in the 03 region 09 can dial 7 digits anywhere in the 09 region and so on, but we do get charged by Teklecom so we  charge for those calls.
Point to note VFX to VFX is free anywhere in NZ Laughing, now thats a big backyard....

Question 2.
VFX is getting charged if you do not have your DSL with us, if you do VFX is free as is the national traffic used for those calls. Any issues give the support guys a call and we will sort any problems.






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

wmoore

510 posts

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  #94328 8-Nov-2007 19:36
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maverick: Question 1.
We match the same as Telecom for the calling regions, our own calling regions is much larger so we allow 7 digit dialing for all ares with the same area code, ie 03 can dial 7 digits anywhere in the 03 region 09 can dial 7 digits anywhere in the 09 region and so on, but we do get charged by Teklecom so we charge for those calls.
Point to note VFX to VFX is free anywhere in NZ Laughing, now thats a big backyard....

Question 2.
VFX is getting charged if you do not have your DSL with us, if you do VFX is free as is the national traffic used for those calls. Any issues give the support guys a call and we will sort any problems.




I do have DSL with you. And the funny thing I was charged $10 not $11.25.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

maverick
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  #94329 8-Nov-2007 19:41
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Okay since I don't do the billing Laughing which is probably a good thing...best bet is to phone into the support line and see what the charges are for




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



wmoore

510 posts

Ultimate Geek


  #94332 8-Nov-2007 19:48
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maverick: Okay since I don't do the billing Laughing which is probably a good thing...best bet is to phone into the support line and see what the charges are for


An email is on the way to them.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

Niel
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  #94336 8-Nov-2007 20:04
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Maverick, to expand on the original question why do you not force people to dial the area code for calls outside the local calling area like other provides do?  Or add a map of the calling areas to your web site?  I knew you get charged, but did not know I did not have to dial the area code and in fact could get charged for a call without knowing I would.

The cost is so small that it does not really matter, but I feel one should know these things in advance.  It's not the way we are used to.




You can never have enough Volvos!


SteveC
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  #95425 15-Nov-2007 23:07
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wmoore: I do have DSL with you. And the funny thing I was charged $10 not $11.25.
$10 + 12.5% GST = $11.25 (= much less than Telstra or that which shall not be namedTongue out)- it pays to read bills carefully.  Still doesn't explain why they charged you when you are a XNET customer.  Pity you have to pay the Evil Emipre too.  Let us know what WxC say!

wmoore

510 posts

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  #95443 16-Nov-2007 07:23
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SteveC:
wmoore: I do have DSL with you. And the funny thing I was charged $10 not $11.25.
$10 + 12.5% GST = $11.25 (= much less than Telstra or that which shall not be namedTongue out)- it pays to read bills carefully. Still doesn't explain why they charged you when you are a XNET customer. Pity you have to pay the Evil Emipre too. Let us know what WxC say!



The lovely Wendy at WxC has sorted it out for me. Somehow their billing system didn't pick up that I was a DSL customer of xnet.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln



ajobbins
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  #96067 20-Nov-2007 12:37
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Same issue here. XNET & VFX customer but was being billed $10 + GST PM for the VFX service. Just spoke to Catarina at WxC and she has sorted it out for me. I had VFX before I changed my DSL to WxC, so maybe that had something to do with it

Niel
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  #96125 20-Nov-2007 19:57
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WxC staff has said it many times, billing is the hardest part of their job.  It is worth checking you bill.  At least they are quick to answer when you phone and their help desk e-mail system also works well, so it is not too hard to get it sorted.




You can never have enough Volvos!


ajobbins
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  #96134 20-Nov-2007 20:35
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Niel: WxC staff has said it many times, billing is the hardest part of their job.  It is worth checking you bill.  At least they are quick to answer when you phone and their help desk e-mail system also works well, so it is not too hard to get it sorted.


For sure. V. impressed with the way VFX dealt with and fixed the problem. My DSL konked out during the call the CSR called me back on my mobile. Not many companies would do that!

SteveC
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#96138 20-Nov-2007 20:50
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adamj: My DSL konked out during the call the CSR called me back on my mobile. Not many companies would do that!
I'm sure other companies that have to depend on Telecom ADSL for their core business will have developed coping strategies too!  (Except for an un-named VoIP provider who just doesn't do customer service.)

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