[WXC/VFX] SPA2102 Xnet setup with Telstraclear cable frustrations

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iambobthefish

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Topic # 17069 9-Nov-2007 21:47

I am having real difficulty getting my VOIP set up.

I have Telstraclear Cable internet with a Static IP setup.

I bought an SPA2102 and connected it up as per the manual, I had to set the PC to automatically configure an IP address in order to bring up the router setup page.

The SPA2102 came preconfigured for XNET but it asked for a username and password to let me into the setup screen for the router. The person from XNET I was talking to couldn't figure it out so he got me to do a factory reset. I managed to get into the setup screen but unfortunately my cellphone cutout and I had to try again another night.

Currently I can not use the internet while being connected to the SPA2102.

The second time I called I was on the line to XNET for an hour with no luck. We set the SPA2102 to download the cfg file, but that did not complete. Using the handset I determined that all the internet IP addresses etc were set to 0.0.0.0, so it wasn't downloading.

I tried setting up the WAN on the SPA2102 to match the Static IP setup I use for Telstraclear Cable internet but again it would not complete the download of the cfg file.

I real am stuck and although I'm going to call XNET again tomorrow I don't hold out much hope, other than being told to turn it on and off again.

Has anybody else had a similar problem? Does anyone else have the same setup as I do? As far as I know there shouldn't be any complications, just a Telstraclear Cable modem connected to an SPA2102 connected to a PC.

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Reply # 94522 9-Nov-2007 23:05

You need to ping the wan interface public IP address (TCL IP address) to determine if packets are flowing between the router's LAN and WAN interfaces. Post results.

Pinging the public gateway address (TCL gateway) will determine if packets are flowing through the cable modem. Try clone MAC address if this side of things doesn't work.

Most routers require save/reboot after a settings change. Also power cycle the cable modem after rebooting router.

Ross

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nigelramsay

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Reply # 94541 10-Nov-2007 06:59

I have a very similar setup as you:

- TelstraClear cable
- SPA 2102
- XNet VFX service

And it works great for me. The only difference is that I'm not plugging the SPA2102 directly into the cable modem. Instead, I have a Linksys WRT54g wifi router between the cable modem and the SPA2102.

My advice is to persist with it. These internet phone setups can often be a little frustrating to start with, but once you get it all configured - it'll be fine from then on.

And honestly - don't switch to another provider. I was using the iTalk service from Slingshot. I found waiting in the queue for 30+ minutes is normal with them. And then when you get through, you're speaking to an "english as a second langauge" person. And they don't really seem to know much either.

I was sooooo glad when number portability came through, and was able to switch to VFX. This may sound like an advertisement for them, but until you've experienced their competition, you'll never know.

Hope this helps.

Cheers, Nigel

nigelramsay

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Reply # 94543 10-Nov-2007 07:04

One more thing...

a trick I found was that you had to power off/on the SPA2102 a couple of times in the initial setup routine. Apparently this triggers the configuration download process, or something. Then give it 5 minutes or so to do it's thing. Watch that settings page for changes arriving. Then a while later, repeat the process.

Actually, you probably want to get the "standard internet" routing capability running first, before configuring the VOIP functionality.

I know this works too, as we use VFX at work - and our LAN sits behind the SPA2102.

sbiddle

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Reply # 94544 10-Nov-2007 07:06

Make sure you cycle the power on your cable modem after connecting the new router. Typically every time you connect a new router you will need to do this even when the WAN IP is still the same.

The SPA2102's come configured for DHCP for the WAN IP since that's what most ADSL users have. I haven't personally used one but I do know of a couple of people who have played with them and had no trouble setting their WAN IP to their TCL IP address. Just make sure you're clicking save after you enter the settings and resetting the modem (and resetting the router won't do any harm, they normally reset themselves after a WAN IP change).

maverick

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Reply # 94550 10-Nov-2007 09:11

Hi Jared,

There is always hope

, the issue will probably be just a config issue, since your box is not connected to the Net it can't get it's config with your details , let me see if I have one of my guys working this morning to give you a call

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

iambobthefish

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Reply # 94564 10-Nov-2007 12:20

Hi thanks for all the quick replies

I tried setting up the WAN on the SPA2102 but still couldn't get anything through.

I've just spend over an hour on the phone to XNET again with no avail.

We tried getting the cfg file directly from my PC to eliminate the internet issue but that didn't work either.

Somebody is looking into it on the XNET end to see if there is a problem there, and I've contacted Telstraclear to see if there is a problem with the Modem itself as it doesn't seem to be assigning an IP address to the SPA.

The reply from Telstraclear was that if it is connecting fine to the computer then it is assigning an IP correctly and the DHCP is working properly.

This brings me back to XNET again, surely there can't be too much to it, I'd feel more confident if we could get at least the internet routing through the SPA2102.

I'm still determined not to get a landline...we haven't had our own one before and we don't wish to start!

Spyware

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Reply # 94565 10-Nov-2007 12:33

As previously stated you need to enter static credentials for TCL (as supplied by TCL) on the WAN interface so any talk of DHCP by the cable modem is irrelevant. The only help TCL will ever be is to replace the cable modem which is NOT the issue. Get the router working first.

Testing of the router can be done with any static credentials on the WAN interface and the use of ping to determine if packets are going from the LAN to WAN interface. Give the WAN interface a made up address (on a different subnet to the LAN interface obviously), e.g., 192.168.20.10, subnet mask of 255.255.255.0, gateway of 192.168.20.1 and run "ping 192.168.20.10 -t". You should get a reply.

Ross

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sbiddle

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Reply # 94567 10-Nov-2007 12:48

Where are you located? If you are somewhere in the Hutt Valley I could easily pop around and have a look for you.. And send Maverick the bill! :-)

iambobthefish

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Reply # 94568 10-Nov-2007 12:55

Hi Ross

I followed your intructions and I got a reply using the made up IP.

iambobthefish

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Reply # 94569 10-Nov-2007 12:56

Paraparaumu Beach, a little way away from the Hutt Valley, but thanks for the offer :)

Spyware

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Reply # 94570 10-Nov-2007 13:11

iambobthefish: Hi Ross

I followed your intructions and I got a reply using the made up IP.

Confirms that the router is routing.

Clone MAC address option (use PCs MAC address) seems to kick some routers into life even though shoudn't be necessary.

The only variables then are the TCL static IP and DNS server addresses (you need to able to ping TCLs gateway address) or an issue as described here http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=16787.

Ross

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

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iambobthefish

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Reply # 94571 10-Nov-2007 13:14

Cool, where would I find the PC MAC address?

iambobthefish

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Reply # 94572 10-Nov-2007 14:04

Ok, I found the MAC address and cloned it on the SPA2102, but I still couldn't seem to get it to route the internet.

nigelramsay

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Reply # 94576 10-Nov-2007 14:22

You could have a hardware fault. I had a dodgy Netgear VOIP adapter that died on me for no apparent reason.

frio

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Reply # 94578 10-Nov-2007 14:51

Hi iambobthefish,
I'm Simon, the tech you were speaking with last. I've just had a realisation dawn on me - I've been trying to call you back but I'm only getting the answering machine on the landline we have listed! Figured this might be the fastest way to get the message across.

For those following, we have: set the SPA2102 to use the static IP details provided by TCL, and confirmed the SPA2102 is using NAT. We can ping both the LAN and WAN interfaces of the SPA2102, indicating it should be routing properly. MAC cloning is now off. Basically, everything is set to work properly, but it refuses to route - not traffic goes upstream or downstream for the SPA2102.

However... iambobthefish, did we reset the TCL modem after we made those last changes? As mentioned by sbiddle, this should force it to refresh its various routing tables, and potentially get that going. If you do get this message before 4pm today and want some help walking through the procedure again, give us a call on 0800 14 9638 and ask for me :). If not, then just follow what we did - set the static IP details in the WAN interface of the SPA2102, "save changes", then reset the TCL modem... hopefully, following that you should be able to ping the internet at large :).

Cheers,
Simon

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