Vodafone charging customers even though have remaining minutes

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mikal

172 posts

Master Geek

Topic # 17076 10-Nov-2007 12:23

I've been making calls off-peak after 7pm and I know I have off-peak minutes left because I txt BAL to 777 right before I call just to make sure I do.
This has been happening over the past 2 billing months.

The first time It happend the customer services rep credited me the calls and said he would get someone to look into it. Obviously not because its the second billing month and I'm still getting charged for calls after 7pm even though I have 30 minutes remaining.

I'm semi-sick of having to go through my bill just to make sure Vodafone's new amazing system has got it right.

Am I the only one? Possibly there is more customers like me out there but arnt going over their bill and you may be getting over-charged?

I am on a Talker 60 with Your Time 100 and Txt 600.

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3000 posts

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Reply # 94579 10-Nov-2007 15:11

I had this problem over a month ago, Easier to just disconnect and start again.

c3rn

255 posts

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+1 received by user: 16

Reply # 94580 10-Nov-2007 15:27

mikal: I've been making calls off-peak after 7pm and I know I have off-peak minutes left because I txt BAL to 777 right before I call just to make sure I do.
This has been happening over the past 2 billing months.

The first time It happend the customer services rep credited me the calls and said he would get someone to look into it. Obviously not because its the second billing month and I'm still getting charged for calls after 7pm even though I have 30 minutes remaining.

I'm semi-sick of having to go through my bill just to make sure Vodafone's new amazing system has got it right.

Am I the only one? Possibly there is more customers like me out there but arnt going over their bill and you may be getting over-charged?

I am on a Talker 60 with Your Time 100 and Txt 600.

Ask the CSR to log a job and give you a reference number. CSRs can log jobs while you are on the phone with them so can give you a reference number at the time.

jpollock

600 posts

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+1 received by user: 5

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Reply # 94596 10-Nov-2007 20:04

Vodafone's got some insane problems with their billing. I had my balance go UP by $3 without a recharge happening.

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http://blog.jason.pollock.ca

mikal

172 posts

Master Geek

Reply # 94661 11-Nov-2007 11:20

she said she would ring me back by thursday.
Do they keep reference of who I was talking too?

c3rn

255 posts

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+1 received by user: 16

Reply # 94662 11-Nov-2007 11:21

mikal: she said she would ring me back by thursday.
Do they keep reference of who I was talking too?

Doubt you will hear from them. If you have to call again, get the reference number of the job they log.

slotherby

82 posts

Master Geek

Reply # 94696 11-Nov-2007 15:46

Since Vodafone upgraded (joke!) their billing system I have been overcharged on every bill. Data is the worst as the online record of your usage has no relevance to your billed usage.

richms

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Reply # 94726 11-Nov-2007 20:20

Just be glad your on a plan so actually get a bill to see whats being charged wrong.. Us on prepay are screwed.

Richard rich.ms

mikal

172 posts

Master Geek

Reply # 94730 11-Nov-2007 20:56

The data usage calculator on the website on you using a vodem and that usage calculaor?

skewt

522 posts

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Reply # 95245 14-Nov-2007 21:55

recently, vodafone have 2 months in a row, tried to charge my work phone with data usage, even tho it is blocked and cant be used on our work phones, they say i set up, 'email forwarding' on their website when a login for my number doesnt even exist

$200+ for nothing?!

johnr

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Reply # 95250 14-Nov-2007 22:15

skewt: recently, vodafone have 2 months in a row, tried to charge my work phone with data usage, even tho it is blocked and cant be used on our work phones, they say i set up, 'email forwarding' on their website when a login for my number doesnt even exist

$200+ for nothing?!

Email forwarding from the website? You can't be charged for this its impossible.

The Email client may have been turned on in the handset and this was polling the data network at timed intervals.

John

(PM sent to you)

johnr

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Reply # 95252 14-Nov-2007 22:23

richms: Just be glad your on a plan so actually get a bill to see whats being charged wrong.. Us on prepay are screwed.

Prepay uses a different charging platform which has been in longer and is live charging so calls are rated before the call placed. I have prepay test SIM for different things and find it very very stable and reliable charging. The odd hickup but these are very quickly resolved.

johnr

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Reply # 95253 14-Nov-2007 22:29

slotherby: Since Vodafone upgraded (joke!) their billing system I have been overcharged on every bill. Data is the worst as the online record of your usage has no relevance to your billed usage.

Billed and used can be different

If you use your SIM to connect to Vodafone live and browse there for a while this will be zero rated (if you don't use any of the chat rooms) Then use the SIM to move data WAP/internet this will charged.

John

paradoxsm

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Reply # 95277 15-Nov-2007 00:48

I got charged for hopping into Telecoms and Telstra's jumbuck chat portals to poke about the setup and it got billed as "chat" even though I'd connected to the wild APN as internet on a PDA. Obviously this is not "normal" usage so understandably charged as it was sent to the same domain.

luckily I was just peeking so it was very minimal.

simon14

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Reply # 95319 15-Nov-2007 10:33

For a few months I was being charged for WAP usage, but Vodafone finally sorted it out last month and now it's fine :)

jpollock

600 posts

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Reply # 95368 15-Nov-2007 15:16

Well, that'll teach me to mention something like that on Geekzone....

Vodafone just took their money back.

It's interesting to be on this side of a billing problem like this. I would have expected most carriers to just write it off.

---
http://blog.jason.pollock.ca

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