Landline keeps going Dead, cable broadband fine.

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rugrat

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#171094 6-Apr-2015 13:06

I rang Vodafone for my parents from vodafone mobile, phone was answered in under 10 seconds.

Technican coming out Tuesday.

The phone can die for up to two hours a day, then it comes back ok. There's a buzzing noise on phone but cannot ring out. If someone rings in, the phone does not ring at my parents end, but everything sounds normal for the person ringing.

All this started after phone, broadband dissconnected while moved out for earthquake repairs, and since moved back, the landline has kept intermitently kept dying.

Reason why I'm posting is because a technican has been out before. He blamed a spark connection for coming into the same house and replaced some joints on that one, saying the line was arching into the other one, the crazy thing with that is the spark connection is working flawlesy, so surely if the lines were crossing it would be affected to.

Looks like technican fixed nothing at end, because within a few days same thing starts happening again. I'm supicous that the phone wasn't set up properly at vodafones end, and technicans not going to be able to solve anything at address. Plus phone will probably be going ok at that time, so nothing for him to diagnose.

Spark connection only adsl so not sure how good would work with three people using it, think they'd rather try and get their phone issue fixed with vodafone, and keep cable internet.

Their internet is working fine, it's the landline that keeps cutting out, also have done isolation tests. No phone is off hook as when someone rings they get the ringing sound, not the engaged one.

Just not sure how technican is going to be able to solve problem, when in all likihood phone will be going ok when he comes out.

phantomdb

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#1277908 6-Apr-2015 16:55

for background info has the house been lifted, re-clad, ???
it sound like the line voltage on the phone line that is effected is leaking away to the point its lower than the 5-9 volt working voltage.

is the demarc for the house near an area the gets quite wet ? maybe the cable is damaged and this type of issue you are experencing is more common on rainy days? or when that area has been watered ?

During the eqc repairs maybe the contractors have removed the faceplates to paint behind and since then have slightly dislodged a wire, this will be an issue during hot weather since the copper in the wire wil expand or contract in the connector. on that basis is it just one jack in the house the is effected? Maybe there was in roof work done and possibly a contractor has trip on or sttreached a wire either breaking point or creating issues at joins.

Im in the security game and fault finding phone issues is a common thing, hope some of this helps.

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rugrat

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#1277921 6-Apr-2015 17:50

phantomdb: for background info has the house been lifted, re-clad, ???
it sound like the line voltage on the phone line that is effected is leaking away to the point its lower than the 5-9 volt working voltage.

is the demarc for the house near an area the gets quite wet ? maybe the cable is damaged and this type of issue you are experencing is more common on rainy days? or when that area has been watered ?

During the eqc repairs maybe the contractors have removed the faceplates to paint behind and since then have slightly dislodged a wire, this will be an issue during hot weather since the copper in the wire wil expand or contract in the connector. on that basis is it just one jack in the house the is effected? Maybe there was in roof work done and possibly a contractor has trip on or sttreached a wire either breaking point or creating issues at joins.

Im in the security game and fault finding phone issues is a common thing, hope some of this helps.

Phone still dead, so hoping it doesn't come back temporary before tomorrows tech arrives.

Had one tech in already, if was a bad connection, water etc would have hoped he saw it, but he was in and out in under two minutes for the repair job. Phone was working before he arrived so there was no way to know if what he'd done had fixed it at time.

House was re-clad, the outside house gets wet so hope water not getting in, and wires go under the house.

Have tested each jack point one at a time, buzzing is on all jack points.

Thanks for reply, will post update after the technican has been.

rugrat

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#1277966 6-Apr-2015 20:44

No phone for up to 8 hours, and then sometime in last two hours it comes back on again, looks like when tech comes out phone will be working again.

It's been dry all day, so no change in dampness levels but will see if only fails after water present, rain or watering garden.

Just don't know how they're going to solve something that just plays up randomly, and it's not playing up when they come out.

phantomdb

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#1277981 6-Apr-2015 21:40

the buzzing you hear is most likely a 50hz hum (Mains is 50hz) so sounds like a bad join externally.

Maypay to find out if you are still paying line maintenance fees and see if that covers internal house wiring.

Oh and a last resort "POSSIBLY" there has been an issue at some stage with the security alarm on the phone line. i have heard of this type of thing effecting phone lines if they have installed the phone line to the security alarm properly and the earth potential causes issues (its a "feature to drain lightning strikes off a phone line to earth)

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rugrat

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#1279560 9-Apr-2015 12:11

There was a mix up in communcation and the tech came today, not Tuesday.

Said there was a fault at exchange, that was fixed last night or night before. A few houses on same street had rung in with same complaint.

Fingers crossed it's all fixed. Good Service.

phantomdb

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#1280081 9-Apr-2015 23:05

interested to see how this pans out for you.

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