[WXC/VFX] Static IP - Terms and Conditions not allowing Small Business Servers?

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exportgoldman

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#17142 14-Nov-2007 10:34

Hello Everyone,

I don't know if this has changed recently, but the static IP request form now states

"Static IP addresses MUST NOT be used for the operation of public information services or e-mail servers. if you are found to be using the allocated Static IP address for hosting services, i.e. Mail, FTP, P2P, HTTP etc., your Static IP address allocation could be suspended without notice."

The only reason we get a static IP for clients is for use with something like Microsoft Small Business Server, which usually hosts a clients small and hardly used web site, their Outlook Web Access and SMTP E-Mail server.

Reading this I'm unsure if the word hosted means the above situation, or someone running a shared hosting service?

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Cameronn

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WorldxChange

#95129 14-Nov-2007 12:12

Hi There,

The static form has always stated "Static IP addresses MUST NOT be used for the operation of public information services or e-mail servers. if you are found to be using the allocated Static IP address for hosting services, i.e. Mail, FTP, P2P, HTTP etc., your Static IP address allocation could be suspended without notice."

Applying for a Static IP in most circumstances is not a problem, as long as you are using it for legitimate purposes we will generally accept your request, we have had cases were people have used their Static IP Addresses to host illegal content, this is why we ask users to agree to terms and conditions beforehand. It is also worth mentioning that if users intend to run a Mail System you would need to be very careful that it is configured correctly due to our very tough policy regarding Spam.

Thanks
Cameron

Niel

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#95153 14-Nov-2007 16:10

...and configure any IP security camera you might have to have a hold-off period of 10 minutes between sending e-mails for when you take sick leave and forget to turn it off. Mine sent about 140 photos of me in my living room until my boss phoned me and asked to get a lady in front of the camera instead of me! The hold off on the camera was only 10 seconds.

You can never have enough Volvos!

exportgoldman

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#95174 14-Nov-2007 17:18

Cameronn: Hi There,

Applying for a Static IP in most circumstances is not a problem, as long as you are using it for legitimate purposes we will generally accept your request, we have had cases were people have used their Static IP Addresses to host illegal content, this is why we ask users to agree to terms and conditions beforehand. It is also worth mentioning that if users intend to run a Mail System you would need to be very careful that it is configured correctly due to our very tough policy regarding Spam.

Thanks
Cameron

With respect, thats not what the document says though, it doesn't state that hosting illegal content, or sending spam, or your mail server being a open mail relay will get your connection disabled, and static IP revoked. Thats a contract we would happily sign :)

It says that what we use 90% of our static IP connections for is violating your terms and conditions.

Anyways, not a big deal - I'm not a lawyer, we do lock down our servers, and know what we are doing, it just makes me wary that we are signing a contract for clients that doesn't mean what it says, but what is does say it that the customers are in risk of their connection being cut off!

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Cameronn

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#95298 15-Nov-2007 08:38

exportgoldman: With respect, thats not what the document says though, it doesn't state that hosting illegal content, or sending spam, or your mail server being a open mail relay will get your connection disabled, and static IP revoked. Thats a contract we would happily sign :)
It says that what we use 90% of our static IP connections for is violating your terms and conditions.
Anyways, not a big deal - I'm not a lawyer, we do lock down our servers, and know what we are doing, it just makes me wary that we are signing a contract for clients that doesn't mean what it says, but what is does say it that the customers are in risk of their connection being cut off!

Totally agree with you and I may ask Operations to re-visit this page and update it to reflect our exact terms. In the meantime if you are running a mail server - if it's locked down tight the service will definitely not be cut/terminated.

maverick

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#95328 15-Nov-2007 12:00

Thanks for the feedback Tyler, we will be taking a look and amending if required

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