internet cuts out random every half an hour~ forcing a reset.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › internet cuts out random every half an hour~ forcing a reset.

TyroneB

126 posts

Master Geek

#171445 18-Apr-2015 15:24

On hold for over an hour cause Vodafone's great service.

Its been this way for a few days now, can't comfortable sit down and stream or play online or anything of the sort without it randomly cutting out for no reason.

A modem reset temporarily brings it back but then the cycle repeats.

Anything I could do to help this issue?

On VDSL and in glen Eden, Auckland.

hio77

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Lizard Networks

#1286835 18-Apr-2015 15:29

are you dropping dsl sync or just the PPP session?

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TyroneB

126 posts

Master Geek

#1286842 18-Apr-2015 15:37

How do I check which is which? And what do either mean?

Gilco2

1556 posts

Uber Geek

#1286845 18-Apr-2015 15:41

mine has been cutting out a lot today also. Weird thing is I also get a message showing the Vodafone logo and something about account is activating and could take upto 60 minutes. I have only had this account for 8 years. So seems like Vodafone still having some issues

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hio77

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Lizard Networks

#1286849 18-Apr-2015 15:45

TyroneB: How do I check which is which? And what do either mean?

assuming your modem has a light for DSL and Internet, check if one is lit up and not the other.

Checking your routers status page and logs would also be a good start.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

johnr

19282 posts

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Inactive user

#1286851 18-Apr-2015 15:48

When it rains heavy like it has today in Auckland it is not uncommon, Water gets into the lines and causes havoc

@TyroneB is this over WiFi or LAN cable and has it only happen since all this rain?

johnr

19282 posts

Uber Geek
Inactive user

#1286854 18-Apr-2015 15:54

Gilco2: mine has been cutting out a lot today also. Weird thing is I also get a message showing the Vodafone logo and something about account is activating and could take upto 60 minutes. I have only had this account for 8 years. So seems like Vodafone still having some issues

Not related to the outage on Thursday moring this is 110% resolved, If anything related to the bad weather passing over NZ and water getting onto the copper lines

Apsattv

2388 posts

Uber Geek

#1287057 19-Apr-2015 00:37

Gilco2: mine has been cutting out a lot today also. Weird thing is I also get a message showing the Vodafone logo and something about account is activating and could take upto 60 minutes. I have only had this account for 8 years. So seems like Vodafone still having some issues

I've also had this message here in Nelson twice around lunch time Saturday, turning off the router then back on fixed it.

Never seen it before though.

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floydbloke

3523 posts

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#1287105 19-Apr-2015 10:17

I've had very similar symptoms to the OP, although I'm on fibre and at the other end of the North Island.

Something dicky with the router firmware perhaps?
Mine's a HG659, H/W ver B. S/W ver V100R001C206B013.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

michaelmurfy

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Lifetime subscriber

#1287110 19-Apr-2015 10:57

Where is PeterReader when you need him?

1) what is your sync rate.
2) what is your location.
3) you testing over WiFi or Ethernet?
4) you got a master filter installed?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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kendog

325 posts

Ultimate Geek

#1287398 19-Apr-2015 19:37

Fibre in Wellington.
Also having disconnections this weekend, especially this afternoon.

johnr

19282 posts

Uber Geek
Inactive user

#1287411 19-Apr-2015 19:53

kendog: Fibre in Wellington.
Also having disconnections this weekend, especially this afternoon.

Over WiFi or LAN can you please provide more information?